Dell Refurbished/Outlet sales - nvidia 6800 NU/GTO fiasco

[gshock888]

I thought I was getting some good deals on Dell's outlet with a few 8400 that go for cheap (700-850) with an nvidia 6800 GTO, i bought them, only to find out they are normal 6800 cards. now i been trying to yell at dell for the past 2 days trying to either give me a GTO card as exchange or returned. the return department wants me to talk to techies, the techies dept wants me to return

im just fed up, i actually told them, either let me return without paying for shipping or give me a 6800 GTO, they wont do either. so just a word of warning on their refurb site, if it says 6800 GTO, call a tech up to verify. their inventory says 256MB nvidia 6800 GTO no matter what card it is!

or if you have time, order it, save the confirmation email and tell them to ship you a replacement GTO... if you dont mind the trouble

 

[Looney]

I thought the GTO's are normal cards... they're not GTs.

 

[gshock888]

GTO are GT oem version. they have less pipes open but clcoked at GT speed (or 100mhz slower i think). still, thinking your getting GTO only to get normal vanilla 6800 plain sucks and dealing with the imcompetent dell reps sucks even more

 

[Looney]

Ok, but you said the tech department wants you to return them right? So why don't you?

 

[MikeMike]

Originally posted by: Hardcore
Ok, but you said the tech department wants you to return them right? So why don't you?

no, return wants him to talk to tech, tech wants him to talk to returns.

MIKE

 

[gshock888]

exactly. i just got this whole thing done after a 120 minute phone call. i should never have been greedy and ordered 3 systems. now to await UPS and pick my crappy machines up (somebody smack me if i post here saying i took out the 6800NU's and ebay'ed them... actually being the incompetent freaks they are at dell i'd be surprised if i swtiched all my 6800 to a suckier card or just rip them out and they would find out)

im not one to cause controversy but damn! those freaking outsourced indian reps are USELESS! I asked to talk to the manager and the manager cant even give me credit! forwarded me back to the some southern-accent chick who finally was nice enough to forego the 14-day refurbished return rule (because yesterday was the 14th day and i didnt get the chance to talk to somebody in American soil so nobody could help me)

tried to earn some money by ebay'ing those 6800GTO's, i end up disappointed and losing 4 hours of work time on hold with dell reps... lesson of the day: never buy more graphic cards than you need...