dell question - need advice of ferengi!

[Jejunum]

editted coherent summary

1) bought a 600m
2) less than 30 days later it has become 100+ cheaper
3) will dell fix this?
4) who do i contact? - what do i say?





Hey all

I recently bought a dell 600m for what I thought was a good deal; of course thats just an illusion

so today I got a 15% of coupon in my mail box and theres all a 100$ mail in rebate on the 600m.

ive read that within the 30 days of purchase dell (order was placed march 19 - recieved april 2nd) will do anything to keep you happy

what number should I call?

and what should I say?


thanks fellow ferengi!

 

[agnitrate]

What?

I can't follow your post. You buy something, get a rebate, and are wondering what to do?

Fill it out and send it in.

-silver

 

[Jejunum]

LOL sorry its late or something

I bought a computer - now less than 30 days it 100+ cheaper

will dell fix this?

who should i call?

what should I say

 

[iamme]

won't hurt to try and call.

you have 30 days to return, so they may refund you the difference if you threaten to return the laptop.

 

[Sketcher]

A bit early to be requesting Ferengi muscle. Find the information you mentioned regarding the "keep you happy" policy.


Then:

Call Dell Contact #'s


Say:

1. It's less than 30 days from when I bought my computer.
2. I have coupon/rebate and the system now sells for less than what I bought it for.
3. Mention the "keep you happy" policy which you located before you called them up (only, don't call it the "keep you happy" policy).


Do not say:

"I recently bought a dell 600m for what I thought was a good deal; of course thats just an illusion so today I got a 15% of coupon in my mail box and theres all a 100$ mail in rebate on the 600m. ive read that within the 30 days of purchase dell (order was placed march 19 - recieved april 2nd) will do anything to keep you happy"


See where that gets you.

Just a suggestion.