Man does dell sales/support suck now or what.
I got the lovely email yesterday about my S200 telling me to confirm I want to keep my order by the 17th.
Reply to email, but get no confirmation from them.
Check the webite, still just says Delay call for ETA, but of course gives no number.
Decide I should call since I don't want to lose the great price.
I go back to the email as I remember it listing a number. I call the number and decide to try the phone-based order status. It tells me that my order has been sent to the manufacturer for fulfillment. Sounds like it must be ready to ship.
I decide to call again and talk to someone. They list an extension of 66966 in the email. So I call this. Talk to a nice woman, she tells me she has no way of knowing if they received my email confirmation and she has no idea when my order will ship. She makes a note that I called to confirm but cannot guarantee that my order won't be cancelled. I need to talk to another extension as they are the ones that actually cancel orders. That extension is 62032, she transfers me and the voice mail system tells me my wait will be 14 minutes. I decide not to burn 15 more minutes on my cel phone trying to confirm this now. I will try later from a land line.
Dell seems to not really give a sh*t about customers anymore. They're just living off the reputation they earned back in the day when they did care.
Or is this just a technique to try to weed out the inattentive peoples orders to save money.
mike