I would have to agree with you about Dell. I placed my order on the 7th or 8th. Couple days later I checked my status online and it said cancelled. Then, I used the phone system and it send pending. So spoke to CSR and they said it was cancelled. I asked why and they couldn't say, becuase there was no notes on my account. So after finally getting in contact with her, which took a while cause her voicemail was full and she took a day or two to answer my email, she tells me that they were unable to process my credit card. Seems they got an incorrect number for one of them (i split payment to 2 cards). So after going through back and forth emails (she didn't even tell me which credit card was wrong at first) I finally was able to give her the right number. Keep in mind that in each time I tried to give her the right number I said over and over, please reinstate the orginal order date. Anyway, after not hearing from here for 2-3 days I called up dell. Spoke to a CSR and he said he could reinstate the order but not with the original order date, because it would be a new order (I guess he does not understate what reinstate means). I told him that would not work because I wanted the rebate. He said that it was not possible. I then asked to speak with a supervisor, who said the same and told me there is a $100 rebate now. If I wanted a $100 rebate I would have waited to buy it now rather than 2-3 weeks ago. Anway, to put it simply, I will never order from dell again. What happened to me shouldn't have happened. When you place an order, doesn't the system verify your credit card # before the order is successfully placed? Seems in my case it didn't. When they found out the error with the card, why didn't they call me or at least email me about the problem before the cancelled my order with no notification? This was a simple problem that could have been solved rather simply. I could see this happening with regular home customers, but this is their small business division. I can't believe this is how they would treat potential clients. In the business world you get one chance to make a good first impression and dell made a horrible one with me. I am now advising my company (I work in the IT dept) and all my clients not to purchase from dell. I also plan to file a send a letter of complaint to them as I know some who works for them. Not only am I upset becuase I didn't get the server or the rebate. I already purchased a keyboard and mouse (Dell specific) and the vrm card for the second processor (which has a 10 day retun policy since dell only has used ones). The keyobard and mouse I may be able to return but not the vrm. So screw you dell.