Dell Monitor RMA? Easy or not?

[aatf510]

Hi, I am thinking of getting a 2405fpw. However, I am worried that I might not like it or the monitor might have problems. How do Dell handle exchangings and returnings? Am I reponsible to pay for shipping back to Dell (24" monitor shipping can be expensive) even if the monitor has problems? Thanks.

 

[Deinonych]

It's easy. If you have to return an item, they'll dispatch UPS to pick up the item at their expense.

 

[daftpunkit]

Nice to know because that too was a question I had.

 

[pcgeek11]

Originally posted by: toattett
Hi, I am thinking of getting a 2405fpw. However, I am worried that I might not like it or the monitor might have problems. How do Dell handle exchangings and returnings? Am I reponsible to pay for shipping back to Dell (24" monitor shipping can be expensive) even if the monitor has problems? Thanks.

Did you look at their web site ????? This is what is says there: Looks like you get to eat the shipping and the restocking fee of 15%, regardless of what other people say, THIS is what Dell says on its web site. They might cut you a break, but they might not? I know they used to have a 30 day no questions asked return policy, but those times are changing and so is their return policy... On defective items they will pay shipping etc for the return and sending you a replacement. It looks like " Just not liking it " return you will have to pay for.

Return Policies; Exchanges Dell's return policy can be found at http://www.dell.com/policy/legal/warranty.htm. You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. If you fail to follow the return or exchange instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.
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Link from above: http://www.dell.com/policy/legal/warranty.htm

Dell Return Policy (U.S. Only)

Dell values our relationship with you and offers a return policy for most products that you purchase directly from Dell. Under this policy, you may return to Dell, within the applicable return policy period, products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Hardware Products and Accessories: Unless you have a separate agreement with Dell or except as provided in the section below, all hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package or, if delivered electronically, that has not been downloaded, may be returned within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Exceptions to Dell's 21-day return policy:

New PowerEdgeTM , PowerConnectTM and PowerVaultTM products may be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdgeTM SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice.
Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you may not return application software or an operating system).
Dell/EMC storage products, EMC-branded products, Unisys-branded products, PowerVaultTM 160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized hardware and/or software product(s) may not be returned at any time.



Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package, and on software that has not been downloaded if the software is delivered electronically.

How to Return: To return products, you must contact Dell customer service (www.dell.com/us/en/gen/contact.htm) and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation or the above website to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must:

Ship back all products you are seeking to return to Dell. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions.
Return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment.
Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
Upon receipt of the complete returned purchase, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Note: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

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pcgeek11

 

[aatf510]

Any more people to confirm it? Thanks!

 

[wpeng]

Always call Dell during their US Customer Service hours or use email. Using any services outside of the normal hours is almost completely futile.

 

[Deinonych]

Originally posted by: pcgeek11
Did you look at their web site ????? This is what is says there: Looks like you get to eat the shipping and the restocking fee of 15%, regardless of what other people say, THIS is what Dell says on its web site. They might cut you a break, but they might not? I know they used to have a 30 day no questions asked return policy, but those times are changing and so is their return policy... On defective items they will pay shipping etc for the return and sending you a replacement. It looks like " Just not liking it " return you will have to pay for.

All I know is that I was able to return my 2001FP within 21 days because I wasn't satisfied with it. This was a little over a month ago. Perhaps their policy has changed since then. /shrug

 

[Boogak]

I returned a 2005FPW and ate the shipping cost back, but did not get hit with a restocking fee. It did take a post on their returns forum and a month or two to get my account credited back properly though.