In the past few years I've spent a lot of my hard earned money with Dell. I've recommended their machines to friends and family who have bought Dell machines on my recommendation, but this has left me reeling.
On Feb 15th 2005 I ordered some spares for a laptop at a cost of just over $125.
I paid by debit card and received the order confirmation a few minutes later via email.
I checked my bank account online to see if the card had been charged, it had been charged twice.
I called a CSR to get this sorted out and was told that the money would be back in my account within 24 hours, I was given a coupon code for $50 which was acceptable to me at the time.
I checked my bank account (After waiting 30 hours) and the same 2 charges were present on the account.
I, like others have bills to pay and have never been a late payer, however this has caused me to miss payment and have therefore incurred late fees.
I called back to say my money still wasn't in my account and was told to expect a call within 24 hours from his supervisor about this issue which I received on the morning of the 16th.
When I spoke with Joshua who told me he was a customer care supervisor yesterday (16th) he promised I'd have the money back into my account on the 17th.
It's still not appeared.
The result of all this is that I'm still left without funds to pay my bills, and a customer "Care" representative who didn't seem to understand nor care whatsoever.
I was told that the first rep should not have told me 24 hours and that was a mistake.
I explained to Joshua that I couldn't pay my bills with a Dell coupon and tried to explain how this affected me however it didn't seem to concern him as he told me I'd received the $50 coupon (For the original 24 hour loss of funds).
I have always been an advocate of Dell machines in the past and have had nothing but good to say about their laptops however the last few days have been an unfunny joke.
I've had nothing but good to say about Dell laptops up til now however this is crazy.
Any ideas? I call them however I'm transferred into a black hole or to someone who doesn't understand simple English.
On Feb 15th 2005 I ordered some spares for a laptop at a cost of just over $125.
I paid by debit card and received the order confirmation a few minutes later via email.
I checked my bank account online to see if the card had been charged, it had been charged twice.
I called a CSR to get this sorted out and was told that the money would be back in my account within 24 hours, I was given a coupon code for $50 which was acceptable to me at the time.
I checked my bank account (After waiting 30 hours) and the same 2 charges were present on the account.
I, like others have bills to pay and have never been a late payer, however this has caused me to miss payment and have therefore incurred late fees.
I called back to say my money still wasn't in my account and was told to expect a call within 24 hours from his supervisor about this issue which I received on the morning of the 16th.
When I spoke with Joshua who told me he was a customer care supervisor yesterday (16th) he promised I'd have the money back into my account on the 17th.
It's still not appeared.
The result of all this is that I'm still left without funds to pay my bills, and a customer "Care" representative who didn't seem to understand nor care whatsoever.
I was told that the first rep should not have told me 24 hours and that was a mistake.
I explained to Joshua that I couldn't pay my bills with a Dell coupon and tried to explain how this affected me however it didn't seem to concern him as he told me I'd received the $50 coupon (For the original 24 hour loss of funds).
I have always been an advocate of Dell machines in the past and have had nothing but good to say about their laptops however the last few days have been an unfunny joke.
I've had nothing but good to say about Dell laptops up til now however this is crazy.
Any ideas? I call them however I'm transferred into a black hole or to someone who doesn't understand simple English.
