Dell Dimension l993r...wont accept a 256mb stick of mem

[WA261]

crappy work system...dell is of no help.....i ordered a 256mb stick from them to upgrade this system..the system wont accept it...i put it in another system (the exact same type) and it runs no problem....i get this blue error message saying to remove any new hardware or software i just installed...the system is supposed to hold up to 512mb....256 in each dimm....i can only run it with 1-128mb stick....i call dell and they tell me its software related and want me to pay!!!!!!!!!!!!!!! wtf??!!!!!

 

[cjsketchy]

Is it double sided or single sided? My old Dell wouldn't take single-sided (high density) ram.

 

[ElFenix]

put the larger one in the first slot.

 

[John]

Does the new 256 work by itself?

 

[WA261]

tthe 256 wont work alone in this machine.....wont work in the 1st slot....is 2x sided.....works in all the other machines =)

 

[WA261]

after another lengthy call with Dell, i am now being told i need to reinstall my os....a format and reinstall to add memory??!!!!

 

[microAmp]

<< tthe 256 wont work alone in this machine.....wont work in the 1st slot....is 2x sided.....works in all the other machines =) >>



It being double sided is the problem, I had an old Dell sold to a friend, he bought 32 MB RAM (double sided) to bump it up to 64 MB, but the new chip only showed half of the amount 16 MB from the new RAM stick, told him about it and he got single sided 32 MB, and it worked like a charm.

Did you tell Dell they are dumba$$ for having to tell you to reinstall an OS for that? Maybe you should find a link on their site about upgrading RAM and send it to them.

Edit: and here's a linky for them.