I'm waiting for this to happen at my place of work. We have at least 1000 dell laptops in the building I work at alone, and I know there are some recall ones. The total number of Dell laptops in the entire organization has to be huge. The problem is, Dell is taking FOREVER to get the frigging batteries out. Since we are a very large client, Dell is sending us a mass shipment of batteries, and we will replace them and send Dell back the bad ones. Well they still have not got us the batteries. My personal machine at work had a bad battery, so instead of waiting I filled the web form out myself. That was over a month ago and I still have not seen that frigging battery.