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Dell 2001FP problems

dabuddha

dabuddha

Lifer
My 2001FP is currently hooked up to my PC via my DVI cable. I've noticed that when I lock my PC (Windows XP) and go away and come back later, I can't seem to bring my display back up. I know the pc is working fine because I can log back in and play some music or video files but the display just doesn't come back up. Sometimes even rebooting doesn't bring it back up.

Sometimes it'll come back up after turning it off and on again and again or switching the video input mode until I get DVI again. (I dunno if that makes sense) Anyone ever run into this issue? Could it be a bad monitor? Or perhaps a bad video card? (Radeon 9800 Pro)

TIA!

 
Sounds like you need to call Dell.

I also have a 2001FP hooked up to a 9800 Pro via DVI. I've never experienced the symptoms you're talking about whether I'm starting the monitor up, unlocking the desktop, or coming out of hibernation. The display comes up immediately without fail. If you're the original buyer, you should have a 3 year warranty on your 2001FP. Call Dell--there's no reason you should have to suffer this problem.

One thing though; you might want to try an analog input and check for the symptoms just to eliminate DVI as the culprit.
 
Originally posted by: FatCity
Sounds like you need to call Dell.

I also have a 2001FP hooked up to a 9800 Pro via DVI. I've never experienced the symptoms you're talking about whether I'm starting the monitor up, unlocking the desktop, or coming out of hibernation. The display comes up immediately without fail. If you're the original buyer, you should have a 3 year warranty on your 2001FP. Call Dell--there's no reason you should have to suffer this problem.

One thing though; you might want to try an analog input and check for the symptoms just to eliminate DVI as the culprit.
Click to expand...

I did hook up the analog input to my linux box and that brough up the monitor every time. So would that mean the possible problems are:

1) DVI cable
2) DVI connection on LCD
3) DVI connection on video card

I'm the original buyer of this LCD and got it less than a month ago.
 
Originally posted by: FatCity
Did you try another DVI cable?

Old one damaged in any way?
Click to expand...

Not yet. I only have the 1 cable that it came with 😱

I looked at the pins on the old cable and they seem fine and straight. The cable itself seems fine as well. I can try to get another cable to test it out but I'd have to buy it. You think I should go ahead and get it exchanged or try getting a cable first?

BTW Thanks for all the help.
 
I think it's time for a call to Dell support. DVI cables aren't terribly expensive, but they ain't cheap either (Newegg--$15). Is it possible to plug the monitor into another computer that has a DVI vidcard just to eliminate the 9800 Pro as a problem? It's a shame to have to use analog input when both your monitor and card offer DVI.
 
Originally posted by: FatCity
I think it's time for a call to Dell support. DVI cables aren't terribly expensive, but they ain't cheap either (Newegg--$15). Is it possible to plug the monitor into another computer that has a DVI vidcard just to eliminate the 9800 Pro as a problem? It's a shame to have to use analog input when both your monitor and card offer DVI.
Click to expand...

Unfortunately, I only have 1 video card that has a DVI output. My other cards in my other machines are old.
 
Originally posted by: FatCity
From the Dell Forums:

http://forums.us.dell.com/supp...&query.id=83620#M30520

http://forums.us.dell.com/supp..._date_ascending&page=1


Not your problem exactly, but it might be helpful. At least you're not alone...
Click to expand...

Nice! I'll try it when I get home.

Also this one
http://forums.us.dell.com/supp...nitor&message.id=33887


Never mind sending me the DVI_recover file. I fixed the problem by buying a QUALITY Belkin DVI cable. http://www.bestbuy.com/site/ol...d=5332874&type=product

I read in another forum post that a dual link cable would fix the problem and sure enough it does.

The cables DELL sent with my 2001FP are junk.

My ATI AIW 9800 PRO works great with my new monitor now!!!
Click to expand...
 
Originally posted by: FatCity
Sounds promising. Please post back with a fix if you're successful.

Good luck!
Click to expand...

Update: I had to reboot my machine 4 times just to get the damn thing up when I got home :|

I downloaded the latest drivers and I'm about to reboot my machine now. I saw the option that the other guys are talking about:

"Reduce DVI frequency on high-resolution displays"

It was unchecked.

I'm also on the phone with Dell to see about getting a replacement sent out.
Worse comes to worse, I might just return it. I hate paying ~$550 for a monitor only to have it not work like it should.
 
Damn I hate dell so much. Spent 1.5 hours yesterday only to have them tell me to call back today if the problems till happens. Called today with the same problem and I'm on hold right now. It's been over 1 hour so far and they keep asking me stupid sh!t questions like "What model computer do you have" even though I explained to the guy at least 15 times that I built my own machine and that it is not a Dell machine. I feel like smacking my head repeatedly on the desk.
I give them 30 more minutes and then I think I might just return this monitor. I expect better service/quality for the money I spent.
 
I too use a Radeon 9800 Pro. I have the Dell 1900FP monitor... I had this problem a couple of times right after I bought... did a little digging, and discovered an ACPI over DVI incompliance somewhere (or something like that). So... I disabled video/monitor powerdown via ACPI, and had absolutely no problem with it. The other day I made a typo in a batch script that's able to issue ACPI orders... and it decided to send a monitor powerdown signal. Guess what? I still had control of my machine (via keyboard - I know what keystrokes to use without the monitor) - but the LCD would not power up. I wound up powering my machine down, powering my LCD down, powering everything back up, and cycling it from DVI, to VGA, and then back to DVI. It finally started working again.

I've had this monitor since... oh, July maybe? I absolutely love it - I just make sure that my power schemes don't attempt to power down the monitor. My screensaver kicks on after X minutes, and the screen saver continues to run until I return - it never attempts to go blank or power down.
 
DN asked this earlier, but what do you mean by "lock your PC"? This is very critical information - as you may be doing something that your computer wasn't meant to do. Do you mean you
1) Shut it off completely.
2) Use sleep mode, hibernate, stand by, or some other name for a power saving mode where the monitor is shut off but at least part of the computer is still running.
3) Use the screen saver.
4) Use some password program that requires you to type your password in to get back in but doesn't include 1-3 above.

We are asking this since there is massive confusion that desktop computers can do #2. Plain and simple: this feature was meant solely for laptop computers. Desktop components (motherboard, video card, monitor, etc.) have NEVER been validated to work with sleep mode (or other variant). That means the manufacturer did not test that feature and does not guarantee it will work. Frequently you have situations where it appears to randomly sleep/hybernate/power down without problems and randomly sleep/hybernates/power down with problems. If you use it, stop now and your problem may very well go away forever. If this is what you are doing, it isn't a problem limited to your 2001FP - it can happen with virtually all desktop components.

Here is a little search on this:
Read 2nd post, sleeps but won't recover.
Read 2nd post, sleeps but video won't recover.
Video doesn't wake up after sleep.
Monitor won't come out of sleep.
Monitor goes to sleep, randomly won't come back on.
Monitor won't revive after sleep.
System goes to sleep and won't fully wake up.
I could go on and on with links from Anandtech with other monitors/video cards/motherboards/whatever that don't let the video work after a sleep/hybernate mode.

Oh and are these reboots you talk about warm reboots (CTRL-ALT-DEL or other that does the same thing) or cold reboots? You might try switching to the other form. It can't hurt to try.
 
Originally posted by: dabuddha
Sorry I forgot to answer. By lock my PC, I mean hitting Window Key-L in windows XP.
Click to expand...
Ok, I see. When it is locked, does your computer attempt to go into sleep/hybernation/power down?
 
Originally posted by: dullard
Originally posted by: dabuddha
Sorry I forgot to answer. By lock my PC, I mean hitting Window Key-L in windows XP.
Click to expand...
Ok, I see. When it is locked, does your computer attempt to go into sleep/hybernation/power down?
Click to expand...

Uh uh it doesn't. It always stays on. I guess it's almost equivalent to logging out? It's just the monitor that goes in to sleep mode. The LED turns orange instead of solid green after awhile.
 
So the question becomes why does the monitor attempt to sleep. Off the top of my head, it could be software related:
1) Screen saver,
2) Windows power schemes (monitor power in the screen saver tab of display properties)
3) Windows hybernate (same location as windows power schemes)

Or it could be hardware related:
1) Your computer BIOS likely has power settings that should all be set to be always on.
2) It is possible the LCD itself has a feature to go into sleep if the video signal doesn't change after a set amount of time. I don't have experience with the 20001FP, so I'm unsure about this. Easy way to check is to have a moving screen saver come on before your monitor trys to go to sleep.

I'm just throwing out ideas here. Anything going to sleep is a very bad idea, so if we can try everything to prevent the sleep maybe that will eliminate your problem.
 
I'm about 99% sure that the only reason the LCD will switch to standby (amber indicator instead of green) is if it loses the signal.

More specifically, I'm wondering about this:

Under Power Options Properties (Desktop Properties, Screen Saver, Power), what do the four fields on the "Power Schemes" tab (the front one) say?
 
Originally posted by: GeekDrew
I'm about 99% sure that the only reason the LCD will switch to standby (amber indicator instead of green) is if it loses the signal.

More specifically, I'm wondering about this:

Under Power Options Properties (Desktop Properties, Screen Saver, Power), what do the four fields on the "Power Schemes" tab (the front one) say?
Click to expand...

They currently say never. That was the first thing I disabled when the problem started happening.

BTW You can read about my wonderful customer service experience with Dell in this thread
🙂
 
BTW You can read about my wonderful customer service experience with Dell in this thread
Click to expand...

Yikes! It reads like a circus of horrors! (Not to mention all the OT arguments in that thread)

Although I recommended that you call Dell for support, I didn't realize that getting results would be like pulling teeth. However, I think that it was your only option; otherwise, you've got to troubleshoot and repair a problem with a new $600 monitor. That shouldn't fall on your shoulders; Dell is responsible for your satisfaction with their LCD.

Hope the new unit works out for you. Again---best of luck.

I'll think twice about buying Dell again. Hope I never need their support...
 
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