I ordered a DVD from amazon on the 9th, it shipped on the 13th from a town over where i live but instead of coming to my house it ended up in Brooklyn ny.....i was supposed to get this package on the 16th but i received it today, damaged. its not damaged to the point where im going to return it but the dvd was squashed and it has dents and wringles on the cardboard outside. this is suppose to be a christmas present so i cant really return it in time to get something else.
how do i go about complaining about this ?
Order Placed:
December 9, 2010
Shipment Date: December 13, 2010
Destination: (My hometown), NJ, US
Estimated Arrival: December 16, 2010
Tracking
Date Time Location Event Details
December 23, 2010 08:36:00 AM (My hometown) NJ US Arrival Scan
December 21, 2010 12:43:00 PM Bethpage NY US Arrival Scan
December 18, 2010 03:06:00 PM Brooklyn NY US Shipment forwarded to a different delivery address
December 18, 2010 03:06:00 PM Brooklyn NY US Delay in delivery due to external factors
December 18, 2010 03:06:00 PM Brooklyn NY US Arrival Scan
December 14, 2010 01:47:00 PM --- Arrival Scan
December 14, 2010 06:42:11 AM Fedex Smartpost Edison NJ US Departure Scan
December 14, 2010 06:42:00 AM --- Arrival Scan
December 14, 2010 01:11:41 AM Fedex Smartpost Edison NJ US Arrival Scan
December 13, 2010 01:17:00 PM US