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delete

S

SirChadwick

Diamond Member
Thanks to the few of you who actually gave mature responses.

I don't have time to read these ridiculous drunken college replies and insults.

So delete this thread plz.


Locked because it devolved into a seemingly personal spat.

Perknose
Senior AT Mod
 
Originally posted by: MikeyIs4Dcats
a mistake is not a lie. while that sucks, it doesn't change anything.
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I make mistakes every now and then also. I never expect the customer to just DEAL WITH IT. Guess I have higher expectations for successful businesses and even some people in general.

I called back and talked to Habib. I explained the situation... he was bored and wanted to get off the phone. I asked him for a higher authority, he said there is none. I asked him for another number to call to express my disatisfaction - he said there is no other number. I told him he was BSing me and he said no sir, I cannot help you any further good day.

Feels like I was being lied to somewhere...
 
I'll add to the HP tech support rant:

Our company had a business-critical server go down last week (Thursday). We pay for the 4-hour turnaround time on our servers because...well...if it goes down, we'd like to have it back up ASAP. HP has the balls to tell us that "Due to the economic downturn, we can't fly your part out to you. You should have it by Monday sometime."

What...the...FUCK!??!?!

Fuck HP...

Also: we still don't have our new part yet.
 
Originally posted by: OpenThirdEye
I'll add to the HP tech support rant:

Our company had a business-critical server go down last week (Thursday). We pay for the 4-hour turnaround time on our servers because...well...if it goes down, we'd like to have it back up ASAP. HP has the balls to tell us that "Due to the economic downturn, we can't fly your part out to you. You should have it by Monday sometime."

What...the...FUCK!??!?!

Fuck HP...

Also: we still don't have our new part yet.
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Sorry to hear that man... wow, can't believe they said that to you.

Wait... yes I can. 🙁
 
Originally posted by: OpenThirdEye
I'll add to the HP tech support rant:

Our company had a business-critical server go down last week (Thursday). We pay for the 4-hour turnaround time on our servers because...well...if it goes down, we'd like to have it back up ASAP. HP has the balls to tell us that "Due to the economic downturn, we can't fly your part out to you. You should have it by Monday sometime."

What...the...FUCK!??!?!

Fuck HP...

Also: we still don't have our new part yet.
Click to expand...

Legally - they're under contract, they can't do that. Unless the contract has some vague "get out of it" clause, your company can and should take HP to court to recover damages including lost productivity, assuming it can be properly valued monetarily.
 
I am pissed off at HP myself. My laptop is one of those with a "whitelist" bios, meaning I cannot swap out my wireless card for something more robust. I had wanted to upgrade my network at home to N, but HP offers no such N card that will work in my laptop. 🙁
 
One rep misinformed you, therefore they all must be liars and in a plot to deceive and mislead consumers in order to overtake the world!!!!!!!
 
File a report with the BBB. I had a problem with Dell a few years ago that was similar to yours - one of these my word against theirs sort of deals, and they came through after filing the report.
 
File a report with the BBB. I had a problem with Dell a few years ago that was similar to yours - one of these my word against theirs sort of deals, and they came through after filing the report.
 
Originally posted by: SunnyD
Originally posted by: OpenThirdEye
I'll add to the HP tech support rant:

Our company had a business-critical server go down last week (Thursday). We pay for the 4-hour turnaround time on our servers because...well...if it goes down, we'd like to have it back up ASAP. HP has the balls to tell us that "Due to the economic downturn, we can't fly your part out to you. You should have it by Monday sometime."

What...the...FUCK!??!?!

Fuck HP...

Also: we still don't have our new part yet.
Click to expand...

Legally - they're under contract, they can't do that. Unless the contract has some vague "get out of it" clause, your company can and should take HP to court to recover damages including lost productivity, assuming it can be properly valued monetarily.
Click to expand...

Our legal team's been working on some things since Friday. 🙂 We're all hoping something comes out of this!
 
Originally posted by: JMapleton
One rep misinformed you, therefore they all must be liars and in a plot to deceive and mislead consumers in order to overtake the world!!!!!!!
Click to expand...

Wrong. I was lied to by multiple employees. What kind of customer service rep tells you there is no higher authority? And that there is NO other number to call for assistance? Seriously... HP is a crock.
 
Originally posted by: SirChadwick
Originally posted by: geno
Couldn't care less. Just FYI.
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Exactly. Which is why you shouldn't even bother replying.
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I think he was trying to point out the correct phrase is "couldn't care less", and not commenting on your topic.
 
Originally posted by: kranky
Originally posted by: SirChadwick
Originally posted by: geno
Couldn't care less. Just FYI.
Click to expand...

Exactly. Which is why you shouldn't even bother replying.
Click to expand...

I think he was trying to point out the correct phrase is "couldn't care less", and not commenting on your topic.
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I know what he meant. hx009 already claimed the fame for the call-out.
 
Originally posted by: SirChadwick
Let me rephrase that comment for all the smartasses.

They couldn't give a flying fvck!
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Maybe they could have, but just didn't want to.


😉

 
Originally posted by: SirChadwick
Barry : The issue at hand seems to be related to a physical hardware malfunction which would require an onsite diagnosis.
chad: this is a common problem with this model though, has hp addressed the issue?
Barry : May I have a few moments while I research the problem? This should help me serve you better.
Barry : I am glad to inform that Notebook is covered under one time service enhancement.
chad : no kidding?
chad : can you give me more info on that
Barry : HP provide FREE mail in repair.
chad : nice now that's reassuring
Barry : Once we arrange the mail-in service, A service order has been initiated to return your product to a HP repair facility where it will be repaired and returned to the address you provided.
Barry : In this process, a box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days
Barry : Once you have received these materials and have packaged your product, you will need to contact the carrier to schedule a pick-up. Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.
Click to expand...
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You sound like a whiny bitch. I wouldn't help you either.
 
I found out over 10 years ago how bad HP customer support sucks...and have not done business with them since.

Fuck HP.
 
Originally posted by: KevinCU
Originally posted by: SirChadwick
Barry : The issue at hand seems to be related to a physical hardware malfunction which would require an onsite diagnosis.
chad: this is a common problem with this model though, has hp addressed the issue?
Barry : May I have a few moments while I research the problem? This should help me serve you better.
Barry : I am glad to inform that Notebook is covered under one time service enhancement.
chad : no kidding?
chad : can you give me more info on that
Barry : HP provide FREE mail in repair.
chad : nice now that's reassuring
Barry : Once we arrange the mail-in service, A service order has been initiated to return your product to a HP repair facility where it will be repaired and returned to the address you provided.
Barry : In this process, a box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days
Barry : Once you have received these materials and have packaged your product, you will need to contact the carrier to schedule a pick-up. Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.
Click to expand...
Click to expand...

You sound like a whiny bitch. I wouldn't help you either.
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Yea, real whiney. Funny b/c Barry told me this at the end of our convo. He probably says it to all the whiney bitches.

Barry : It was really nice working with you and I must say that you are one of the most patient and wonderful customers I have ever worked with.
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