Dear Intuit: Bite me.

[SphinxnihpS]

You guys are all a bunch of cheap motherfuckers.

 

[IronWing]

You guys are all a bunch of cheap motherfuckers.

You think it's okay for Intuit to charge $50 to fix something that is only broken because Intuit broke it so they could charge $50 to fix it?

Maybe you could ask Logitech to break your mouse?

 

[Craig234]

I have to tell a story about great service from Intuit in the 1990's that has made me a loyal customer since.

I forget whether it was quicken or turbotax, but I had a disk problem that badly messed up the data files. They were terribly garbled messes.

I copied them to floppies and mailed them to Intuit, and they somehow extracted the useful info and put them in good files and mailed them back - no charge.

That level of service for a $40 program.

Amazing.

 

[phucheneh]

What did the eskimos ever do to you?

My first thought. An disappointed by lack of Eskimo* rant.

(*I was told by a half-Innuit Canadian that this is actually considered a racial slur. Really?)

 

[MotionMan]

I have Parallels/VMWare on my home Mac just to use Quicken.

Wake me up when they put out a new Mac Version.

MotionMan

 

[PokerGuy]

Yet another reason I'll never buy intuit's products. Companies that operate like that obviously have disdain for their customers and should be avoided. If you can't offer a product that offers a compelling reason for me to upgrade, then you're not getting my upgrade dollars. If you think crippling existing functionality and forcing an upgrade is OK, you're not getting my purchase or upgrade dollars, I'll find another product or pirate the thing.

 

[SphinxnihpS]

You think it's okay for Intuit to charge $50 to fix something that is only broken because Intuit broke it so they could charge $50 to fix it?

Maybe you could ask Logitech to break your mouse?

I think you are confused. One of those is an actual tangible object, and one is not. If you don't like the terms of the license, don't buy it.

 

[lxskllr]

I think you are confused. One of those is an actual tangible object, and one is not. If you don't like the terms of the license, don't buy it.

No he isn't confused. It's exactly the same thing. Both are tools used to complete a job. If you could point out on this page where it tells the user they're buying a time limited license, that would be very helpful. I must have overlooked it...

http://quicken.intuit.com/personal-finance-software/home-and-small-business.jsp

 

[SphinxnihpS]

No he isn't confused. It's exactly the same thing. Both are tools used to complete a job. If you could point out on this page where it tells the user they're buying a time limited license, that would be very helpful. I must have overlooked it...

http://quicken.intuit.com/personal-finance-software/home-and-small-business.jsp

No disputing that they are both tools, however one is a tangible product and one is essentially a service, as per the terms of the license.

2.1 The Software is protected by copyright, trade secret, and other intellectual property laws. You are only granted certain limited rights to install and use the Software, and Intuit reserves all other rights in the Software not granted to you in writing herein. As long as you meet any applicable payment obligations and comply with this Agreement, Intuit grants you a personal, limited, nonexclusive, nontransferable, revocable license to use the Software only for the period of use provided in the ordering and activation terms, as set forth in this Agreement, or in accordance with Intuit's then-current product discontinuation policies, as updated from time to time, and only for the purposes described by Intuit for the Software.

2.2 You acknowledge and agree that the Software is licensed, not sold. You agree not to use the Software in a manner that violates any applicable law, regulation or this Agreement.

 

[darkewaffle]

No he isn't confused. It's exactly the same thing. Both are tools used to complete a job. If you could point out on this page where it tells the user they're buying a time limited license, that would be very helpful. I must have overlooked it...

http://quicken.intuit.com/personal-finance-software/home-and-small-business.jsp

They're not, because the program itself doesn't change or expire in any way. What changes is the the server product which they instruct to no longer communicate with previous versions. It's like when an old TV can no longer get a signal from a digital provider; admittedly I think their window is too small but I'm sure you could make a case for financial data necessitating the constant security upgrades and changes. Further, Quicken isn't exactly expensive as far as software goes.

 

[Imported]

i <3 mint. does everything I need it to.

I just wish I could put a personal loan on Mint. Otherwise it does everything I need it to.

 

[IronWing]

They're not, because the program itself doesn't change or expire in any way. What changes is the the server product which they instruct to no longer communicate with previous versions. It's like when an old TV can no longer get a signal from a digital provider; admittedly I think their window is too small but I'm sure you could make a case for financial data necessitating the constant security upgrades and changes. Further, Quicken isn't exactly expensive as far as software goes.

Yes, it does. That is my point. Downloading .qif files from bank websites has no involvement by Intuit. I go to a website, download the file, and save it to my hard drive. Then I open Quicken and import the file, except that Intuit timebombed the import feature within the Quicken program so that this no longer can be done. This is not the same feature as Quicken's automatic syncing with banks. That is a service and I understand that going away (I don't use it anyway).