Dear Best Buy...

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M0oG0oGaiPan

Diamond Member
Dec 7, 2000
7,858
2
0
digitalgamedeals.com
i still have an extra movers coupon that expires on 8/31. 10% off!

you can use topcashback for 2% off at cardpool. Buy some bestbuy gift cards for 5% off on cardpool. stack with 10% off movers coupon. if you have amex you can stack with an amex offer sometimes.
 

Anubis

No Lifer
Aug 31, 2001
78,712
427
126
tbqhwy.com
They match prices on Amazon.

Fewer sales people to bother you.

They are better but for those who hate BBY, well there is zero chance of convincing them.

the one near me has more sales people in it every time I got (maybe 2x a year)

seriously they are everywhere. the one here is pretty nice but there are literally 100 of them in there ant any given time. if you stop moving you get swarmed

I got my last TV from there because they pricematch online coupons - 60" TV for over 1000$ off out the door? yes please
 

Thump553

Lifer
Jun 2, 2000
12,839
2,625
136
Last time I went in BB was to renew my son's membership in some buying club they have. For some reason you can renew online but had to finish it up in the store at customer service. I lucked out and got a very competent helper, but it took her and the store manager over a half hour to complete the process.

There was at least a dozen employees (within sight) basically standing around doing nothing the whole time I was there. OTOH there may have been a half dozen shoppers (7pm weekday night before Christmas). Very depressing place.

To OP-why didn't you go to Staples? Their people are actually helpful and knowledgeable enough. As far as "HP quality"-well maybe back in the Clinton era, but certainly not since then. I dumped HP and switched over to all Brother for my printers-cut the consumable costs to a quarter what they were and much better quality and durability.
 

SlitheryDee

Lifer
Feb 2, 2005
17,252
19
81
That doesn't make any sense at all.

I run a retail store, and I might make suggestions based on your criteria, but in the end I'm always just thanking my lucky stars that you chose something from my store rather than somewhere else. So one thing is cheaper than another. Fine. It's still something I put in the store to sell to people. I'm not going to let it sit there while I push something else on you instead. In fact, if it does sit there unsold long enough, I'll probably decide I need to replace it with something that does sell. If best buy only wants to sell HP printers, they should stop buying brother printers.
 

Murloc

Diamond Member
Jun 24, 2008
5,382
65
91
It depends, if your buying a "55 LCD do you really want to find out it has a row of dead pixels after you hook it up?, if you went BM then you just load it up and drive it right back.
This.

Also I don't know about your country, but in mine the big retails that took over the tech market newegg-style also opened up B&M showrooms and support centres everywhere.
And you really get the same price.

With the advantage of not having to be home or having to wait to get your package and the ability to exchange products rapidly. Also in the shop you can see if the box is damaged and refuse to take it on the spot.

The older shops are okay if there's a deal and you already know what to buy.
 
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clamum

Lifer
Feb 13, 2003
26,256
406
126
Whenever I go into Best Buy I try and know EXACTLY what I want and shut them down if they ask any questions ("Can I help you?" "No thanks I know what I'm lookin for"). Went in there to pick up a SATA cable this weekend and I don't think anyone bothered me. But yeah, that sounds rather annoying, OP.
 

Eymar

Golden Member
Aug 30, 2001
1,646
14
91
That doesn't make any sense at all.

I run a retail store, and I might make suggestions based on your criteria, but in the end I'm always just thanking my lucky stars that you chose something from my store rather than somewhere else. So one thing is cheaper than another. Fine. It's still something I put in the store to sell to people. I'm not going to let it sit there while I push something else on you instead. In fact, if it does sit there unsold long enough, I'll probably decide I need to replace it with something that does sell. If best buy only wants to sell HP printers, they should stop buying brother printers.

I'm pretty sure the HP person was employed by HP and visits most retail stores to as a HP customer representative (to ensure HP demo units working, stock, and answer any HP questions). The other vendors (Samsung, Apple, Sony) probably do the same thing.
 

poofyhairguy

Lifer
Nov 20, 2005
14,612
318
126
The problem was you went into Best Buy not knowing what to buy. You always have to scope out everything on the internet first and find the model you want. Being electronics blind or by brand is the way to get screwed, no matter the store. Once you know what you want, Best Buy rules. Not only will they Pricematch Amazon/Tiger/Newegg without fighting (thereby beating almost any other brick a mortar price) but then you can get Best Buy rewards on top.

The REAL way to get the most value out of Best Buy is find what you want before you go and buy it through Ebay via their webstore there. Almost every product in their store is on ebay, and most even let you pick up locally. That way you get Ebay Bucks from the deal (multi-X if you buy when that promotion is running) plus you can call Best Buy and make them add the purchase to your reward account afterwards to double dip. Hell I have used a Paypal coupon on top to triple dip. The trick is you can't pricematch ebay, but on for-sale items often they will already match Amazon. That is when you swoop in for the kill and when things are on normal sale you can make it your personal Black Friday sale.

Heck I could write a book on screwing Best Buy. You want the small item on Black Friday everyone lines up for? Don't wake up early and be a rube, go the day before, find that item, and hide it somewhere in the store behind another product. When you go on Black Friday it will be there, for the sale price. You want to max out rewards? Just make sure everyone in your family puts your rewards in when they go. Sell them on the benefit they get (extra return time once you go elite) and rack up your points. I push my Best Buy number on my family like its freaking Amway. Oh and be sure to review things they bought on the website, Best Buy will give you a ton of reward points for crappy reviews. They don't have near the standards Amazon has. Oh and make SURE you when do a phone trade-in deal you do it at Best Buy. They give rewards members EXTRA trade in money almost every time, and they are lazier than the carriers when qualifying trades. For the Note 4 I bought a Windows Phone from them the week before for $30, and then the next week traded it in for $250 towards the Note 4. That particular Windows Phone was a model that wouldn't qualify for that promotion anywhere else, but since Windows Phone is like alien technology to them (again they sell that model) they just took it. End result is $220 off a Note 4 day one, you can't beat that kind of value in the entire technology sector.

Is what I am advising "good" for Best Buy? No, "Elite" scamsters like me rip out their margin out and force them that much closer to a Circuit City existence. But this is a me-first world and Best Buy is gonna die eventually anyway, might was well suck the blood while you can. I have actually shifted my few margin heavy electronics buys (aka the smal items I don't force a pricematch) to Frys to help keep them around because they need nerd traffic. Best Buy balances a me on the books by squeezing clueless printer buyer, so just do your best to not be one of those. ESPECIALLY around back to school, unless you know what you are doing you are asking to be their financial windfall.
 

Arcadio

Diamond Member
Jun 5, 2007
5,637
24
81
Best Buy is now geared towards attracting customers who "don't know any better". People who are not tech savvy and think Best Buy is still a top choice when it comes to electronics. Most of the people who are not knowledgeable about electronics will think that the BB staff are tech gods with infinite knowledge and valuable recommendations.
 

Ichinisan

Lifer
Oct 9, 2002
28,298
1,235
136
That doesn't make any sense at all.

I run a retail store, and I might make suggestions based on your criteria, but in the end I'm always just thanking my lucky stars that you chose something from my store rather than somewhere else. So one thing is cheaper than another. Fine. It's still something I put in the store to sell to people. I'm not going to let it sit there while I push something else on you instead. In fact, if it does sit there unsold long enough, I'll probably decide I need to replace it with something that does sell. If best buy only wants to sell HP printers, they should stop buying brother printers.

It was really an HP employee from the "HP Store" section of Best Buy. It's like a store-within-a-store when you have those reps assinged only to sell/assist with one particular brand.
 

Ichinisan

Lifer
Oct 9, 2002
28,298
1,235
136
Whenever I go into Best Buy I try and know EXACTLY what I want and shut them down if they ask any questions ("Can I help you?" "No thanks I know what I'm lookin for"). Went in there to pick up a SATA cable this weekend and I don't think anyone bothered me. But yeah, that sounds rather annoying, OP.

Around here, they push DirectTV. They always ask me how much I pay for TV service. I tell them if they can't give me all channels for free, then I'm not switching from my employer-provided TV and Internet service.
 

Scarpozzi

Lifer
Jun 13, 2000
26,392
1,780
126
The last printer I bought was a refurbished Dell printer. Out of the box, the printer had issues with streaks, etc so I called support and they sent me a new drum/toner cartridge. It's worked flawlessly for about 7 years now...and still prints 30 pages a minute from the same high capacity cartridge. I paid $130 for that printer...and will be ordering a new toner cartridge for it soon to keep it running for another 3 years until I upgrade the hardware.

Best buy is hurting...remember, they closed a bunch of stores recently.
 

Imp

Lifer
Feb 8, 2000
18,828
184
106
Best buy is hurting...remember, they closed a bunch of stores recently.

I think they're starting to get it together, have a model that's sustainable. Probably happened by cutting excess stores, price matching anyone else, and drop-shipping random products online. Seriously, the major online retailers here seem to all use the same warehouse -- they all seem to have the same "online only" products for sale.
 

Gunbuster

Diamond Member
Oct 9, 1999
6,852
23
81
Shush, the Best Buy business model is based on a customer that buys a new big screen TV every 6 months, It's totally sustainable...
 

clamum

Lifer
Feb 13, 2003
26,256
406
126
Around here, they push DirectTV. They always ask me how much I pay for TV service. I tell them if they can't give me all channels for free, then I'm not switching from my employer-provided TV and Internet service.
LOL. :thumbsup:
 

Scarpozzi

Lifer
Jun 13, 2000
26,392
1,780
126
I think they're starting to get it together, have a model that's sustainable. Probably happened by cutting excess stores, price matching anyone else, and drop-shipping random products online. Seriously, the major online retailers here seem to all use the same warehouse -- they all seem to have the same "online only" products for sale.

They're not sustainable when the economy fluctuates like it does and impulse buys can be made more easily on a smartphone or the intranets. The only reason people buy anything in stores anymore is when items are clearanced and/or when they want instant gratification for their purchase. Informed shoppers won't even bother with price matching because the managers are jerks.
 

Imp

Lifer
Feb 8, 2000
18,828
184
106
They're not sustainable when the economy fluctuates like it does and impulse buys can be made more easily on a smartphone or the intranets. The only reason people buy anything in stores anymore is when items are clearanced and/or when they want instant gratification for their purchase. Informed shoppers won't even bother with price matching because the managers are jerks.

Oh ya, I just try my best not to do it. It feels really awkward. I only try it if a big chain brick and mortar store has a clearly cheaper price online.
 

OverVolt

Lifer
Aug 31, 2002
14,278
89
91
Many dying brick & mortar stores have become VERY pushy when selling now. Its a total shopping buzzkill.
 

Raduque

Lifer
Aug 22, 2004
13,140
138
106
who still goes to brick and mortar stores to purchase electronics

People who aren't willing to wait for things to come to their house. If I need something immediately, I'll go to a store to buy it.

You can also find good deals sometimes. Got some display model Polks (my surrounds and center channel) for less than half of MSRP and was able to bring them home immediately.

Same with my AVR, BNIB, but on sale - $220 for a Yamaha RX-V375 that was MSRP for almost $350.
 

artemicion

Golden Member
Jun 9, 2004
1,006
1
76
Meh. If you live long enough and conduct enough business transactions, you'll have bad experiences with every store, corporation, and brand in the world. Eventually you'll realize that bad experiences usually come from bad interactions with people, and until our computer overlords take over, every store, corporation, and brand is going to employ people in some fashion.

My advice would be to shop smart, expect the worst whenever you deal with employees, and be pleasantly surprised when they exceed your low expectations.
 

MagnusTheBrewer

IN MEMORIAM
Jun 19, 2004
24,122
1,594
126
You didn't say what models but, I'd be willing to bet that the quality of an HP mono laser printer is indeed better than the Brother and certainly worth $20 more. Anyways, who buys printers either online or in B & Ms based on the printer's price rather than consumables? Over the life of a mono laser printer, differences in printer costs are negligible, the real costs are consumables.
 

KillerBee

Golden Member
Jul 2, 2010
1,750
82
91
If you have to buy a printer locally, Staples is the best national retailer for selection, sales, rebates and coupons.

http://www.salescircular.com/

Fry's, MicroCenter, Sam's Club and CostCo are also worth considering.

I remember buying my first 24 point dot matrix printer from Staples

For some reason they always had the best prices for
Printers,Blank CDs and Air Compressors and maybe Printer Paper
and still maintaining as far as I know :)