DEAD (with official Dell statement) - Rio Karma 20GB Jukebox for $50.

[Fallen Kell]

Well, the real kicker is the fact that Dell has their own portable MP3 player comming out in a few weeks. If you really want to make a case against them, you can claim that they were testing the market for price points as well as demand so they know how many units to initially have available at the release date of the product.

Again, I won't give a crap after another few weeks and probably won't persue the matter, but if this info helps someone else, all the more good.

 

[taoofbean]

What in the hell is with the Internet? Have people across this planet always been so stupid or did the Internet create millions of dipshits to cry foul over every price blatant price mistake. It is so laughably predictable and cyclic that members like Monty don't even have to wait one page of posts to predict the entire turn of events.

The final stage is usually one or two people popping up to claim their orders were magically fulfilled in the midst of millions being denied. Then the whole tirade of stupidity rises up once again and calls for the lawsuit start again for two days of fervor before dieing out forever.


At least until the next hot deal on a blatant price mistake.

 

[iwearnosox]

Originally posted by: ViriiK

Originally posted by: hawkeye81x

What the hell does this have to do with the way Dell operates in a normal business environment?
Dell clearly states that price mistakes happen occassionally and they are a company that provides quality products at fair if not better prices.
Just because they send out an order confirmation doesn't mean they have approved the order only simply that they are working on fulfilling it.

I, like iwearnosox, am getting sick of the whining, especially from the bunch of newbies and lurkers. It was pretty clear it was a price mistake whether or not they decide to make good and take a multi-million dollar loss or call in the PR/Customer Relations team is good business sense.

Enough already. Deal dead. Let the same happen to this thread.

I go to the store, buy a car that was a killer deal.. Gave them my card information, an agreement of purchase, and get charged for it.. Then get rejected and my money comes back to me in a week.. Now that makes this deal as well right?

Another thing.. Getting charged 360 bucks for this when I only agreed to pay 77.95 bucks is also illegal.. I agreed to the price they gave me and yet they charged me I mean charged.. MY CREDIT CARD IS BILLED.. iwearnosox can go shove it with the "Authorized you" crap.. Now that's bait and switch.

5 posts in and you're making friends. You played, you lost. I doubt you got charged, their system doesn't work that way. An authorization looks exactly like a charge with the exception that it disappears if a final charge authorization is submitted, which it won't be.

If the amount is wrong then call them.

You're a noob stain on these forums, learn to listen and quit your whining.

 

[trikster2]

Originally posted by: ViriiK
We're all upset..

250GB hard drives
4600
now the Rio Karma..

Are we following a pattern here.. They have incompetent staffs or this is intentional to try and make people pay the full price.

I called Dell 5 times

1: Lady, Gail, was really nice, she said she would send it to me.. CHeck couple hours later, no changes made on the order form or credit back to me after got charged 360 on my credit card (Not authorization check)
2: Got a guy with a horrible accent.. Hunged up on him
3: Got a guy that allowed me to transfer to his manager.. Hunged up on me instead after switching.
4: 3rd Guy lied to me in the face saying that there was no mistake or 77.95 deal on Dell's page and refused to allow me to talk to his manager
5: 4th guy agreed and now I'm still pending changes to my order..

Amazing!

Anyone who claims dell is acting responsibly should be flagged as a dell employee or marketer.

After 48 hours my two orders are still pending:

Date of Purchase:10/22/2003
Estimated Ship Daten or before11/03/2003
You must be available to sign for your shipment when it is received.
Although we do not anticipate a delay in your order, we occasionally run into unexpected delays in the manufacturing process.
If this should happen, we will notify you and provide a revised estimated ship date.

 

[ViriiK]

Originally posted by: iwearnosox

5 posts in and you're making friends. You played, you lost. I doubt you got charged, their system doesn't work that way. An authorization looks exactly like a charge with the exception that it disappears if a final charge authorization is submitted, which it won't be.

You're a noob stain on these forums, learn to listen and quit your whining.

Just because you have a thousand post on this forum doesn't make you god.. I have over 500 post on the Hard Forum and that doesn't make me god either.. STFU on this part.

I am being charged as of the 22nd of October just before the deal went dead at around 7PM.. I am out 360 dollars for the Rio Player and it is targetted for my house for the 7th

My credit card company Washington Mutual even confirms that I was charged. I said not authorization charge.. Pull your head out of your ass ffs..

 

[iwearnosox]

Nevermind..

 

[hawkeye81x]

I go to the store, buy a car that was a killer deal.. Gave them my card information, an agreement of purchase, and get charged for it.. Then get rejected and my money comes back to me in a week.. Now that makes this deal as well right?

Another thing.. Getting charged 360 bucks for this when I only agreed to pay 77.95 bucks is also illegal.. I agreed to the price they gave me and yet they charged me I mean charged.. MY CREDIT CARD IS BILLED.. iwearnosox can go shove it with the "Authorized you" crap.. Now that's bait and switch.

Your second point seems fair and vaild. You should not have been charged for $360.
However, I've dealt were a good number of online business and most do authorize holds on credit "before" charging the card. This is not only to ensure proper pricing of items as was this case, but to prevent fraud by allowing the CC company to make its own verifications like was the case with an $1100 purchase I made a few months ago. The authorize you stuff is certainly not crap. It is a valid business practice that not only protects the business profit-wise but the consumer to prevent fraud from abuse.

Remember this is an online business. Rules are different.
Just because local laws say that a store has to sell at the advertised price doesn't mean that an online store must abide by the same rule.
Think about it from the logical stand point. There would be a problem if a physical store sold you something for $75 and you walked away with it and they sudden decide to charge you $300 for it later. That would be wrong. But since Dell NEVER actually gave/sent you the product, where exactly did they commit the crime.
When they got your hopes up with something called the order confirmation? Order confirmation means they confirm that you placed an order. I certainly don't take it to be a bill of sale. The crime of getting your hopes up that a deal was too good to be true due to a mistake? Sorry.

I can see how you consider it bait and switch since you got billed. That was certainly wrong, but please don't go around these boards spewing out your anger other members (who from post count only) seem to have more experience in hot deals than you.

 

[iwearnosox]

Originally posted by: ViriiK

Originally posted by: iwearnosox

5 posts in and you're making friends. You played, you lost. I doubt you got charged, their system doesn't work that way. An authorization looks exactly like a charge with the exception that it disappears if a final charge authorization is submitted, which it won't be.

You're a noob stain on these forums, learn to listen and quit your whining.

Just because you have a thousand post on this forum doesn't make you god.. I have over 500 post on the Hard Forum and that doesn't make me god either.. STFU on this part.

I am being charged as of the 22nd of October just before the deal went dead at around 7PM.. I am out 360 dollars for the Rio Player and it is targetted for my house for the 7th

My credit card company Washington Mutual even confirms that I was charged. I said not authorization charge.. Pull your head out of your ass ffs..

Sounds to me you ordered it at full price. Imagine that, with your attitude you're paying full price for.. karma.

Hahahaha...

 

[Fallen Kell]

Viriik: I hope you saved copies of the website when you ordered... I do that as a rule now, no matter what it is that I am purchasing. It helps to be able to pull out the proof and show/send it to the credit card company.

BTW, if you do have the proof, you have a very good case to take to the BBB against Dell. If they charged you more then you agreed for them to charge, that IS ILLEGAL, no matter what they try and tell you.

 

[ViriiK]

Originally posted by: iwearnosox

Originally posted by: ViriiK

Originally posted by: iwearnosox

5 posts in and you're making friends. You played, you lost. I doubt you got charged, their system doesn't work that way. An authorization looks exactly like a charge with the exception that it disappears if a final charge authorization is submitted, which it won't be.

You're a noob stain on these forums, learn to listen and quit your whining.

Just because you have a thousand post on this forum doesn't make you god.. I have over 500 post on the Hard Forum and that doesn't make me god either.. STFU on this part.

I am being charged as of the 22nd of October just before the deal went dead at around 7PM.. I am out 360 dollars for the Rio Player and it is targetted for my house for the 7th

My credit card company Washington Mutual even confirms that I was charged. I said not authorization charge.. Pull your head out of your ass ffs..

Sounds to me you ordered it at full price. Imagine that, with your attitude you're paying full price for.. karma.

Hahahaha...

You know.. You're an ignorant asshole.. I got the confirmation that I bought it for 77.95 and was fine with that. Check my status on dell's link provided.. Bill is 360.00 + S&H charges.. WHy do you think I started calling Dell?

Karma this <^> ( * < * ) <^>

 

[ViriiK]

Originally posted by: Fallen Kell
Viriik: I hope you saved copies of the website when you ordered... I do that as a rule now, no matter what it is that I am purchasing. It helps to be able to pull out the proof and show/send it to the credit card company.

I have the three records of emails sent to me from Dell...

First is your order is accepted blah blah 77.95 + S&H Charge to Washington..
2nd and 3rd is the "changes" made by Dell to 360.00 + S&H

That's enough to show the fact that I paided for the hot deal one..

 

[Fallen Kell]

Well, I was just officially cancelled... Oh well.

 

[hawkeye81x]

Originally posted by: Fallen Kell
Well, I was just officially cancelled... Oh well.

Ditto.

This thread needs to be locked quick before SOME people are gonna permanently banned for not reading the rules.

 

[StudioGigger]

FK - How did you notice come? - e-mail or order status page at Dell?

 

[tedkelly]

Originally posted by: taoofbean
What in the hell is with the Internet? Have people across this planet always been so stupid or did the Internet create millions of dipshits

This is the most interesting post in the thread. The answer must be the former - people have always been this stupid, if not more stupid. Isn't the internet a fascinating window into the heads of your fellow human beings?

Marge: But, Homer, how are the kids going to get home?
Homer: Uhh, I don't know .... the Internet?

 

[Fallen Kell]

Well, I am still at work. So I just logged in with my account that I created on Dell's site and looked up the "My Order Status" there.

 

[retrofade]

Originally posted by: Fallen Kell
Well, I was just officially cancelled... Oh well.

As was I

I just don't get why online businesses are allowed to follow a different set of rules than B&M. If I tried that at my business, I'd be brought up on charges for false advertising, etc. But hell, they're Dell, so they can do whatever they want to. Ohwell, would've been nice to get one for that price, but no use whining and crying over it.

 

[hawkeye81x]

Originally posted by: StudioGigger
FK - How did you notice come? - e-mail or order status page at Dell?

Don't know about FK, but I just checked my order status which now shows cancelled.
No sign of an email which I am expecting.

 

[StudioGigger]

I don't know which state of denial I'm in - but mine still says in process. Could this be a state by state thing? Anyone in CA get a cancellation?

 

[retrofade]

Originally posted by: StudioGigger
I don't know which state of denial I'm in - but mine still says in process. Could this be a state by state thing? Anyone in CA get a cancellation?

yep...I'm in Cali and got cancelled just a little bit ago

 

[iwearnosox]

Originally posted by: ViriiK

Originally posted by: iwearnosox

Originally posted by: ViriiK

Originally posted by: iwearnosox

5 posts in and you're making friends. You played, you lost. I doubt you got charged, their system doesn't work that way. An authorization looks exactly like a charge with the exception that it disappears if a final charge authorization is submitted, which it won't be.

You're a noob stain on these forums, learn to listen and quit your whining.

Just because you have a thousand post on this forum doesn't make you god.. I have over 500 post on the Hard Forum and that doesn't make me god either.. STFU on this part.

I am being charged as of the 22nd of October just before the deal went dead at around 7PM.. I am out 360 dollars for the Rio Player and it is targetted for my house for the 7th

My credit card company Washington Mutual even confirms that I was charged. I said not authorization charge.. Pull your head out of your ass ffs..

Sounds to me you ordered it at full price. Imagine that, with your attitude you're paying full price for.. karma.

Hahahaha...

You know.. You're an ignorant asshole.. I got the confirmation that I bought it for 77.95 and was fine with that. Check my status on dell's link provided.. Bill is 360.00 + S&H charges.. WHy do you think I started calling Dell?

Karma this <^> ( * < * ) <^>

Sticks and stones may break my bones but your stupidity only amuses me.

Look, my initial post regarding their charge process was purely constructive, you're the one pulling it out of context, and you did so in an insulting manner. Are there exceptions to the rule? Of course, anyone knows that. If you're looking for sympathy then shooting your mouth off to people like this is just plain ignorant.

I suspect there's a part to your story that you're not revealing, but even if there's not, no big deal. Any person of reasonable wit knew this was a pricing mistake and accepted the risks of ordering, including your particular outcome. Take your diaper off and deal with it like the adult you'll one day become.

 

[Fallen Kell]

Originally posted by: StudioGigger
I don't know which state of denial I'm in - but mine still says in process. Could this be a state by state thing? Anyone in CA get a cancellation?

well, hawkeye81x profile says he is in CA, but that doesn't mean he actually is (sorry if I assue a he as well).

 

[iwearnosox]

Originally posted by: ViriiK

Originally posted by: Fallen Kell
Viriik: I hope you saved copies of the website when you ordered... I do that as a rule now, no matter what it is that I am purchasing. It helps to be able to pull out the proof and show/send it to the credit card company.

I have the three records of emails sent to me from Dell...

First is your order is accepted blah blah 77.95 + S&H Charge to Washington..
2nd and 3rd is the "changes" made by Dell to 360.00 + S&H

That's enough to show the fact that I paided for the hot deal one..

Paided?

 

[Tpware]

Hi, my name is Tim and my order got cancelled (althogether: Hi Tim)

So, where is the support group meeting? I have sense of loss that defies my usually good common sense...

 

[Fallen Kell]

Originally posted by: iwearnosox

Originally posted by: ViriiK

Originally posted by: iwearnosox

Originally posted by: ViriiK

Originally posted by: iwearnosox

5 posts in and you're making friends. You played, you lost. I doubt you got charged, their system doesn't work that way. An authorization looks exactly like a charge with the exception that it disappears if a final charge authorization is submitted, which it won't be.

You're a noob stain on these forums, learn to listen and quit your whining.

Just because you have a thousand post on this forum doesn't make you god.. I have over 500 post on the Hard Forum and that doesn't make me god either.. STFU on this part.

I am being charged as of the 22nd of October just before the deal went dead at around 7PM.. I am out 360 dollars for the Rio Player and it is targetted for my house for the 7th

My credit card company Washington Mutual even confirms that I was charged. I said not authorization charge.. Pull your head out of your ass ffs..

Sounds to me you ordered it at full price. Imagine that, with your attitude you're paying full price for.. karma.

Hahahaha...

You know.. You're an ignorant asshole.. I got the confirmation that I bought it for 77.95 and was fine with that. Check my status on dell's link provided.. Bill is 360.00 + S&H charges.. WHy do you think I started calling Dell?

Karma this <^> ( * < * ) <^>

Sticks and stones may break my bones but your stupidity only amuses me.

Look, my initial post regarding their charge process was purely constructive, you're the one pulling it out of context, and you did so in an insulting manner. Are there exceptions to the rule? Of course, anyone knows that. If you're looking for sympathy then shooting your mouth off to people like this is just plain ignorant.

I suspect there's a part to your story that you're not revealing, but even if there's not, no big deal. Any person of reasonable wit knew this was a pricing mistake and accepted the risks of ordering, including your particular outcome. Take your diaper off and deal with it like the adult you'll one day become.

iwearnosox: that actually isn't a legal outcome. The legal outcomes were a) the product is delivered at $77.95, or b) order is cancelled.

That is it. No room at all to automatically charge a higher price without getting express written consent by the puchaser.