thanks BeerHunter for posting the number to call and about the option '0', for some reason when i called them, the machine didn't mention that option (only options 1, 2, 3 were available). i, too, got the rejection postcard, and called them today. after giving them my name, address, and UPC#, they straightened things out. for those who got the rejection postcard, you might want to call them back instead of faxing or mailing them your scanned copies for resubmission.