Originally posted by: CrazyGamer
Yeah I think I'll rate them on resellerratings, but as long as I get the refund ok I wont mess with the BBB.
For fun I contacted them via email just to tell them I was dissatisfied with their company/service and that I was going to rate them negatively on Reseller Ratings. Here was there response:
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Dear Customer,
Thank you for your inquiry. Please understand that even though an
online store opens 24/7, we, the human who actually works behind the system do
need some time off on the weekend like everyone else.
We noticed the problem with the system using the 128MB price on the
256MB version on the first day of the week and we fixed it as soon as
we humanly can. I know you would expect us to ship it anyway, lose $150 on
each card so you can enjoy the good deal. But if you can see it in your
heart that doing so would mean that we have to probably close down the
company, losing us close to $15,000 in one single day and make me have
to go look for another job, then I would plead for you to do so in hope
that you could see it from our end about the disappointing situation we
had to deal with today.
Online business is not the easiest thing to do; I have angry,
disappointed, hard-to-bargain-with and senseless customers coming at me
on almost daily basis to satisfy. I just want you to know that we, in
ioCombo, are doing the best we can under the circumstances given to
satisfy our customer and to maintain our business (and to do that, we
DO need profit). If that is not enough for some of our customers, we just
have to bow lower and apologize. I hope this email will shed a light to
the situation that you and I have faced today.
As for the ratings, I guess we deserve it. After all, it
is indeed our system's fault. I just hope that you won't lose your
confidence in ioCombo, because we do clean up after ourselves even
though it may not always be using the way that would satisfy our
customer the most.
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Sincerely,
Al Wijoyo