why do you think that referrals would be allowed in another thread when they are not allowed in this thread?Originally posted by: bwillis
I agree - why not set up a separate thread just for SERO referrals?
It would be useful for those people signing up to have somewhere to go to get a referral number - those people interested in offering their number as a referral number could post their willingness to do this, and the new subscriber could pick a number to use.
There would need to be some way to mix it up so that the person at the top of the list doesn't get all the referrals
Anyone else have an opinion on this?
skillyho
Golden Member
- Nov 6, 2005
- 1,337
- 0
- 76
Like others have said....verify your plan. I've referred this plan to two people and they both got the 59.99 plan with free incoming, instead of the SERO offer. I had to call the SERO# as they were the only ones who could actually help me by switching the account over to the correct subscription (500anytime).
Sorry for my ignorance, but what exactly is the problem with posting referrals? I thought this was called Hot Deals for precisely the reason of sharing info to save other's money? I know it is forbidden, I just would like to know why. Thanks.
hello,quick question regarding rebates,one of the requirments are to send in your packing slip,can I send a copy or do I have to send the original. I dont want to send in a copy then have it sent back to me saying that the original is needed,thanks.
The moderators seem to be under the impression that employees receive perks by referring customers (which is false) and thus do not allow people requesting referrals nor employees just wanting to help people out. Just be on the lookout for any valid @sprint.com email address and you can use it. There is no employee <--> subscriber validation of whether or not a relationship exists nor if they actually referred them, and as employees, we have no visibility to the number of people we have referred as it isn't tracked (not in any sort of benefit to us, at least).
Why do they want lots of people for cheap rates? More customers = better. Someone paying $30/mo is better than being a ATT subscriber. Although Sprint's customer care sucks, the network itself is fast and reliable (in my personal experience) and so they hope those $30/mo people tell friends/family they are Sprint and (due to mobile-to-mobile unlimited calling, word of mouth, etc) will result in more Sprint customers.
That said, look to customer service at Sprint to (finally) start being improved. Dick LaFave has personally taken over the task to oversee and improve Sprint's customer service as it's plainly obviously the technicians are overworked, undertrained and most of the time, seemingly incompetent
Why do they want lots of people for cheap rates? More customers = better. Someone paying $30/mo is better than being a ATT subscriber. Although Sprint's customer care sucks, the network itself is fast and reliable (in my personal experience) and so they hope those $30/mo people tell friends/family they are Sprint and (due to mobile-to-mobile unlimited calling, word of mouth, etc) will result in more Sprint customers.
That said, look to customer service at Sprint to (finally) start being improved. Dick LaFave has personally taken over the task to oversee and improve Sprint's customer service as it's plainly obviously the technicians are overworked, undertrained and most of the time, seemingly incompetent
Or the $25 referral for you and the person you refer. I think its this, not the employee referral, because then this turns into a thread of "here is my number, gimmie monies!!1" (well not that bad, but you get the idea). I don't know if this is against the rules, but there are definitely people who have established themselves as a Sprint customer. Just PM them directly w/o bringing it into the thread.
It is my observation that you have to fight Sprint to keep them at their contractual word on this SERO plan.
I had ordered the m500 Samsung (which sucked as it got hotter'n you know what after a few minutes of use).
The next day, we took the m500 and traded it in on the the Sanyo Katana and that act knocked that line into a whole 'nother billing world where everything was extra.
It took an e-mail and a phone call to get everything back on track.
That being said, I would not have any other plan or phone company ? cause when it works, it's the best!
Thanks again GTFan for the greatest ATHD thread - ever.
(Sure a lot better than SunSprocket.)
I had ordered the m500 Samsung (which sucked as it got hotter'n you know what after a few minutes of use).
The next day, we took the m500 and traded it in on the the Sanyo Katana and that act knocked that line into a whole 'nother billing world where everything was extra.
It took an e-mail and a phone call to get everything back on track.
That being said, I would not have any other plan or phone company ? cause when it works, it's the best!
Thanks again GTFan for the greatest ATHD thread - ever.
(Sure a lot better than SunSprocket.)
Signed up, got the $30 Motorola Razr V3m, phone was activated, but the plan was the 300 Incoming when I checked on it through http://my.nextel.com
Called *2 twice and they just wasted my time.
Found this thread at slickdeals : http://www.slickdeals.net/foru...?p=7294771&postcount=3
Under #33 on that page I called the "1-866-250-2221 Employee Customer Service (Includes SERO customers)" number and explained that I was confused as to the status of my account. I should be on the 500 min SERO plan, but I am not.
The representative I reached helped me out and got my service plan corrected to the SERO plan.
Note : My online account shows up as the "SERO F&F 500", but the plan details are correct and the monthly charge is correct as well.
I also got a $70+ credit for my account when I showed that I was charged ~$100 for the phone while the SERO plan offered it to me for $30. I forwarded the representative the email that detailed my accounts options in an itemized fashion. With that as proof we got my phone's price corrected.
Make sure to verify EACH feature of the SERO plan with the rep that you reach before getting off of the phone with them.
1. Correct # of anytime minutes at the SERO listed price (mine was 500 min $30/mo)
* Sprint Fair & Flex
* Caller ID
* Adjustable Anytime Minutes
* Call Waiting
* Three-way Calling
* $30.00 Minimum Monthly Charge
* Voicemail
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
* Unlimited Mobile to Mobile (pcs to Pcs)
as well as
* Unlimited Vision Data
and YMMV, but I also have
* Unlimited Text Messages
I am pleased with the SERO plan now that it actually IS the SERO plan
I would recommend getting the Spending Limit application to keep up with your account's balance. It has helped me with noticing when my account's balance has changed.
This is a GREAT post to the forums imho,
mdkreh
Called *2 twice and they just wasted my time.
Found this thread at slickdeals : http://www.slickdeals.net/foru...?p=7294771&postcount=3
Under #33 on that page I called the "1-866-250-2221 Employee Customer Service (Includes SERO customers)" number and explained that I was confused as to the status of my account. I should be on the 500 min SERO plan, but I am not.
The representative I reached helped me out and got my service plan corrected to the SERO plan.
Note : My online account shows up as the "SERO F&F 500", but the plan details are correct and the monthly charge is correct as well.
I also got a $70+ credit for my account when I showed that I was charged ~$100 for the phone while the SERO plan offered it to me for $30. I forwarded the representative the email that detailed my accounts options in an itemized fashion. With that as proof we got my phone's price corrected.
Make sure to verify EACH feature of the SERO plan with the rep that you reach before getting off of the phone with them.
1. Correct # of anytime minutes at the SERO listed price (mine was 500 min $30/mo)
* Sprint Fair & Flex
* Caller ID
* Adjustable Anytime Minutes
* Call Waiting
* Three-way Calling
* $30.00 Minimum Monthly Charge
* Voicemail
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
* Unlimited Mobile to Mobile (pcs to Pcs)
as well as
* Unlimited Vision Data
and YMMV, but I also have
* Unlimited Text Messages
I am pleased with the SERO plan now that it actually IS the SERO plan
I would recommend getting the Spending Limit application to keep up with your account's balance. It has helped me with noticing when my account's balance has changed.
This is a GREAT post to the forums imho,
mdkreh
when you first order do you get charged right away for the phone or does it show up on your first bill??
Quick question: Say i wanted to get SERO account from regular account.
But i like the phone i have, can i get on SERO and give another sprint user the phone?
Or is the rebate tied to the phone and plan?
Also can you keep a number from sprint to sero?
But i like the phone i have, can i get on SERO and give another sprint user the phone?
Or is the rebate tied to the phone and plan?
Also can you keep a number from sprint to sero?
You, generally speaking, cannot switch a normal Sprint/Nextel account to a SERO account. It's for new accounts only.
This is a great post and one to pay attention to.Originally posted by: mdkreh
Under #33 on that page I called the "1-866-250-2221 Employee Customer Service (Includes SERO customers)" number and explained that I was confused as to the status of my account. I should be on the 500 min SERO plan, but I am not.
The representative I reached helped me out and got my service plan corrected to the SERO plan.
Make sure to verify EACH feature of the SERO plan with the rep that you reach before getting off of the phone with them.
1. Correct # of anytime minutes at the SERO listed price (mine was 500 min $30/mo)
* Sprint Fair & Flex
* Caller ID
* Adjustable Anytime Minutes
* Call Waiting
* Three-way Calling
* $30.00 Minimum Monthly Charge
* Voicemail
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
* Unlimited Mobile to Mobile (pcs to Pcs)
as well as
* Unlimited Vision Data
and YMMV, but I also have
* Unlimited Text Messages
I am pleased with the SERO plan now that it actually IS the SERO plan
I would recommend getting the Spending Limit application to keep up with your account's balance. It has helped me with noticing when my account's balance has changed.
This is a GREAT post to the forums imho,
mdkreh
I looked this over, made a list and compared what I had signed up for and found that in contacting Sprint in order to get an inaccurately configured line corrected...
sure, they made the correction and dropped my text messaging.
GRRR!
So, now, another e-mail to them in reference to this.
Ride Free, I am convinced, customer services' goal is to screw with the Sero plan of it's customers. Every time I called for CS to recify a problem, they would fix it, and mess something else up. It happens EVERY time I call.
On the rare occasion (only 2 times out of 100 CS reps I have talked to) you speak to a genuinely nice and articulate person (both times they were in Employee relations or something) they will try to fix what other CS agents screwed with.
Even if it's not perfect it's almost best to leave it alone. I called to complain about a $5.00 credit I was promised but never given, and then they tried to take off my 10% monthly discount, which was totally unrelated to my $5.00 credit... Bastids!!!!
On the rare occasion (only 2 times out of 100 CS reps I have talked to) you speak to a genuinely nice and articulate person (both times they were in Employee relations or something) they will try to fix what other CS agents screwed with.
Even if it's not perfect it's almost best to leave it alone. I called to complain about a $5.00 credit I was promised but never given, and then they tried to take off my 10% monthly discount, which was totally unrelated to my $5.00 credit... Bastids!!!!
K9,
It's like you and I are reading from the same, "Get Sprint to do it right, or else script."
Here is what I am doing...
Every time I use their e-mail (under "Contact Us") from the Sprint.com web-site after logging in, I find an opportunity to hammer them with this...
Not all phones have several of the capabilities to use all of these but I have carefully selected phones that use them all and find no need to differentiate among my lines/phones.
Additionally, I give them them a list of my numbers (and expecially the number of minutes of use for each) They can figure out the charges from that point. Several times in the past I've had to use it to get some non-English person on the same page as me. The important part is that it always works. I no longer conduct any business by phone as the wait times for me recently have been as long as an hour.
All of you others;
Caveat Emptor!
RideFree and K9
Together we'll ride'm & bite'm into submission.
It's like you and I are reading from the same, "Get Sprint to do it right, or else script."
Here is what I am doing...
Every time I use their e-mail (under "Contact Us") from the Sprint.com web-site after logging in, I find an opportunity to hammer them with this...
Not all phones have several of the capabilities to use all of these but I have carefully selected phones that use them all and find no need to differentiate among my lines/phones.
Additionally, I give them them a list of my numbers (and expecially the number of minutes of use for each) They can figure out the charges from that point. Several times in the past I've had to use it to get some non-English person on the same page as me. The important part is that it always works. I no longer conduct any business by phone as the wait times for me recently have been as long as an hour.
All of you others;
Caveat Emptor!
RideFree and K9
Together we'll ride'm & bite'm into submission.
So i searched the forum and found some old comments on using your phone as a modem from back in '06... but was wondering if anyone knew how much extra, or, if it costs at all, to get it via SERO?
I'm already signed up with the 1250 plan and a ppc-6800...
I'm already signed up with the 1250 plan and a ppc-6800...
Originally posted by: RideFree
K9,
It's like you and I are reading from the same, "Get Sprint to do it right, or else script."
Here is what I am doing...
Every time I use their e-mail (under "Contact Us") from the Sprint.com web-site after logging in, I find an opportunity to hammer them with this...
Not all phones have several of the capabilities to use all of these but I have carefully selected phones that use them all and find no need to differentiate among my lines/phones.
Additionally, I give them them a list of my numbers (and expecially the number of minutes of use for each) They can figure out the charges from that point. Several times in the past I've had to use it to get some non-English person on the same page as me. The important part is that it always works. I no longer conduct any business by phone as the wait times for me recently have been as long as an hour.
All of you others;
Caveat Emptor!
RideFree and K9
Together we'll ride'm & bite'm into submission.
Be careful. If you bother them enough, they'll just cancel your contract.
Fair enough.
If they want to lose all my lines for their ineptitude (5 lines/phones currently, soon to be seven again.).
Also, I had to to transfer 3 lines to my family members as part of the assumption of liability as SERO has a limit of 7 phones/lines.
I think I've been pretty good to Sprint. I go back to having three lines with them in the '99 hurricane season in Florida, North Carolina and Virginia and paying as much as 1G/ month when I worked Floyd and Irene.
Yup, no problemo.
foolish501
Diamond Member
- Apr 25, 2003
- 3,387
- 0
- 76
I have to congratulate Sprint for the worst possible customer service award. I signed up 2 months ago for Sero, and was asked if i wanted unlimited free txt's which i said yes to. When i got my first bill i have a charge of over $30 for the 3 lines for text messages. I spent 52 minutes holding to speak to somebody who then told me the free txt messages were not available on the sero plan even though it was advertised on the sero website. After a further 30 minutes i was told i would get free txt's put on my account for all 3 lines, and credited for the charges i had incurred. I spoke to a friend who i had suggested the plan to, and they did the same for him. Then today i got my bill, and more charges for txt messages on my bill. So far i've been waiting 47 minutes to get thru to somebody.
Same thing happened to me, except they didn't add the txt plan on so my first bill was huge. Spent about 3 hrs on the phone trying to get nights at 7 and txts on as advertised. I finally asked if I was in my 30 day grace period and asked to cancel. Retentions department was very helpful and actually spoke English. If your within 30 days of sign up, call to cancel and they will fix it.
Reading through this thread makes me feel lucky. It seems there are a ton of people having issues getting this SERO plan working as advertised.
I thought it would be a nightmare when I called to ask for free unlimited texting. Sprint added it right away and I was off the phone in 3 minutes. All my rebates went through fairly quickly and problem-free as well.
Am I the only one who has had zero problems whatsoever with Sprint/SERO?
I thought it would be a nightmare when I called to ask for free unlimited texting. Sprint added it right away and I was off the phone in 3 minutes. All my rebates went through fairly quickly and problem-free as well.
Am I the only one who has had zero problems whatsoever with Sprint/SERO?
foolish501
Diamond Member
- Apr 25, 2003
- 3,387
- 0
- 76
how long did it take to get thru to somebody in the first place though ? From 3 calls, the quickest i've got thru is 27 minutes, i called one time at 10am on a sunday morning and it took nearly twice as long
don't get me wrong, i love the deal, and paying around $65 a month for 3 phones with my corporate & credit union discounts are great.
Sprint SERO is what it is - cheap service with horrible CS. But right now we're paying $28.xx a month for SERO and the phone works great almost everywhere, so I don't have to call CS. YMMV everyone.
What is the email for customer support?
I have been unable to accomplish anything by phone. THEY ARE WORTHLESS. I can't stand another 3 hour battle to have a change made to my account just to find out it never went through.
I have been unable to accomplish anything by phone. THEY ARE WORTHLESS. I can't stand another 3 hour battle to have a change made to my account just to find out it never went through.
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