my friend hates dealing with paperwork, so i called and requested an RMA on his 2 year old dead HP 17" LCD. long story short, they sent me (him) a 19" replacement. it's a refurb, but who can complain (that lucky bastard)
Happens fairly often with older products, only because the company just doesn't have the lower product anymore. I've had a few size upgrades on Hard Drive RMA's.
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