• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Damn you, AT&T! (lost all voicemail messages)

Status
Not open for further replies.
Ichinisan

Ichinisan

Lifer
Be careful if you're upgrading your iPhone on AT&T. Actually, I'm not sure if being careful will help. I'm told there's nothing I could have done to keep my voicemail messages.

I bought an iPhone 5S from my brother's coworker. The guy is switching to T-Mobile and I guess he doesn't care about his credit...

I swapped the SIM from my iPhone 5 16GB to the iPhone 5s 64GB. I did a full, encrypted backup of the old phone in iTunes. I restored that backup to my new phone.

Many hours later, I finally tried to use voicemail. I saw my messages listed for a split second, but then my phone called a number as if visual voicemail hadn't been activated. I've had this problem when switching phones before, and it just takes a while before the phone prompts for the voicemail PIN so it can update visual voicemail automatically. I let it call the number again and tried to set a custom greeting. I heard a greeting that my brother made while messing with my phone years ago. It accidentally saved a custom greeting that I wanted to re-record, so I hung up and tried to call again. When I tapped "voicemail" this time, it still didn't show my visual voicemail messages and it didn't call a number automatically. Instead, it showed an error message and said to call my provider (AT&T).

When it called the number, it said "Calling Voicemail..." -- but it didn't say "voicemail" in my call history. It showed a local phone number instead.

I tapped that to call the number and heard the same prompts. At some point during the call, the pop-up appeared for me to enter the PIN for VVM (so I did). I finished setting my custom greeting through the call.

When I returned to the voicemail screen, all messages were gone.

I've gotten conflicting information from AT&T, but they keep trying to convince me that it's normal and that there's no way to keep the voicemail when I switch phones. When I called them yesterday, the first person I spoke to reset something. I think it changed some kind of ID on my account, because my messages are gone when I put my SIM back into my old phone. The second person said that the first person kinda screwed up by not telling me that it would reset all my voicemails (or something like that).
 
Because I didn't want to take a chance on losing voicemail messages on my iPhone, I used Diskaid6. While it works great under OSX, it is a PITA in Windows 7.
 
2413422_zps9c53b0a0.jpg


Here you go, now you have your own meme.
 
Never trust a 3rd party to hold any of your data. If there are voicemails you wanted to keep you should record them and store them locally.
 
Red Squirrel said:
Never trust a 3rd party to hold any of your data. If there are voicemails you wanted to keep you should record them and store them locally.
Click to expand...

No easy way to get them off the iPhone except to use the headphone jack connected to a recording device. That doesn't include metadata like time/date/phone-number.

Of course, it's easy if the phone is jailbroken.
 
Easy to do with a land line, I would imagine there would be an app for that and it would be as easy to do on a cell too.

Heck, poor man's way is to put the speaker really close to a mic. You can probably use a program to edit the metadata if you want that in there.
 
I save my voicemails by simply recording them over the air. Lossy, obviously, but being able to hear my lab partner ask for the location of the SDS-PAGE gel casting trays makes me feel needed, and that is a precious feeling.
 
Status
Not open for further replies.

TRENDING THREADS

Back
Top