Damn Best Buy.......

[Smolek]

Today went into Best Buy looking for a laptop and damn to they push there warranties or what ? I go to the guy in the computer say I want that XX model and they get it down from the caged area. It has 1 year of MSN free of charge included but I have a decent ISP and from skimming the fine print it seems to "rollover" to a regular pay account unless you cancel it so i say no just the laptop. They proceed to say well it never hurts to have a backup as you never what will happen, I say "no, just the laptop is fine" hoping to get them off of it and ring it up. Nope, wrong, They then say you can give it to someone else, I say "no, dont need it just the laptop," then the backup for a friend spiel again I say "no, just the laptop is fine." Ok ring up the laptop now....wrong.

I then hear,

BB: would you like to extend the warranty for 2 years for an additional 250.00 blah blah blah,
ME: no, just the laptop is fine."
BB: well you know laptops have a lot of trouble and this covers it since you only get 1 year from the Manu.
ME: no, just the laptop is fine.
BB: Well do you know that the batteries cost 150-200.00 if it needs to be replaced ?
ME: Yes, just the laptop today.
BB: Can you give me a reason you dont want the warranty ?
ME: just the laptop is fine.
BB: Well you know I've owned a laptop for a year and already had to replace the battery and screen mine
ME: (getting upset) "JUST THE LAPTOP IS FINE.

Ok its brought up to the front ring up the laptop and out in 5 minutes now....wrong. Now the manager (who needed to fix something ringing it up) walks over

BBM: Wow, Your buying a laptop and no warranty ?
ME: Yes
BBM: Well you know blah blah blah
ME: Thats ok just the laptop
BBM: You know that the screens and batteries sometimes go bad and can cost a lot to fix
ME: Yes, but just the laptop today
BBM: Well you know we had a guy come in a few weeks ago with a messed up key (from the keyboard) on the laptop and it cost him 500.00 to fix.
ME: Oh (dont care), just the laptop today
BBM: Well you know the 15th day its out of my hands and the warranty from the manu kicks in. Whatever happens happens.
ME: ok, still no
BBM: Im not making no commision off of this just recommending it to you
ME: Dont want it
BBM: Well you know we have this "no lemon" policy
ME: Yes i know, just the laptop
BBM: Can you give me a reason you dont want the warranty ?
ME: There may or may not be problems in the future but either way i dont want it (the warranty).
BBM: Well...
ME: No, JUST THE LAPTOP

Finally it sunk in that i wasnt interested and they finalized the transaction. I never planned on buying a warranty in the first place on this item but this was pretty damn bad that these people couldnt understand the word NO. If it wasnt for the deal, would have said forget it and would have been gotten elsewhere after that stunt

 

[KameLeon]

Ouch! lol! That's pretty bad..

 

[udonoogen]

heh. thats funny. =)

if i remember correctly ... a friend of a friend who bought the warranty would every few years they would just get a new computer from best buy cuz it was undery warranty. i dont know if thats true or if i remember incorrectly. if not, that would be kinda cool. =)

 

[spanky]

hahaha.... yeah...sounds like retail sales alright

 

[boyRacer]

LOL... yah my dad bought a laptop but caved in after they wouldnt leave him alone with the warranty. But I was at Staples today... looking for a refurbished Epson 880 for $40... some sales attendent comes up to me and asks what im looking for... so i told him... and he looks for it. He waves me over and tells me someone took the last one... and shows me this tag that had a price of$49.99... i read what the tag says: Printer USB Cable xxFT... uhhh ok.

 

[aphex]

hahahahaha....

 

[Kaervak]

Hmm, I'm going to be going to best buy later today. I think I'll "buy" a laptop and when they keep hassling me about the warranty, I'll just say screw you and walk out of the place.

 

[Balt]

Nice.

'BBM: Im not making no commision off of this just recommending it to you' from the kindness of his heart, I bet. What a wonderful soul he has.

You should have asked him, since he is apparently such a nice guy, why if there are SO many problems with the laptops the 3-yr warranty isn't standard.

 

[jmcoreymv]

The funny thing is that theyd rather have you not buy the laptop at all than buy it without a warranty. One of the primary store ranking numbers is on service plans, and when they sell something without one, such as a laptop, it really hurts their daily numbers. On the flip side though, Im a tech, and I really enjoy hearing stories about how this guy bought his laptop 3 months ago, battery wont hold a charge, and I tell him we can ship it to the manufacturer for him but itll take about 2 months, then watching him sh!t a brick. After that Ill hear the story 'They never even told me there was a service plan available', then I just start to laugh because I know they are lying.

 

[Ionizer86]

Dude, those people are more repetitive, redundant, and annoying than my brother (and me when I was younger). You shoulda refused to buy the lappy from them then...I would have brought the ad to some other store, and given Staples or CompUSA some bizness or something like that.

 

[Angrymarshmello]

Just raise your voice and they'll get the picture

 

[Grunt03]

At least you controled your temper, I would not have lasted that long.
I hate it when you ask them a question about computers, they cannot give a straight answer
or try to feed you some bullsh$t....

 

[erub]

they could care less if you buy it for their price - they aren't making any money. They make money off the warantty. Don't like it? Don't shop there! one thing for sure though, there were plenty of ppl willing to deal with their horrible service the day after thanksgiving..

 

[amdskip]

lol.............I woulda asked them if they understood the words comin outta my mouth

 

[MaxDSP]

I work in sales also and even though Im on comission, the most number of times Ill ask the customer for the service plans or product protection plans is 2 times. If the customer says no before I finish the question, they pretty much have it set in their mind. However, if the customer, for even a hundreth of a second thinks about it, then I have them in my clutches and eventually win them over.

 

[Danman]

Oh that passage was great.......I loved how you emphasized when you got upset.

 

[Slapus]

when i go in stores like best buy that push warranties or game stores like Funcoland or EB that try to push game cleaners i always tell them "I want XXXitem and NOT a game cleaner or warranty." they usually get the picture

 

[woodly6]

So are you sure that you dont want the warranty? What if something goes wrong?

 

[Squisher]

Don't worry they'll probably send you a card in the mail incase you want that warranty.

 

[Skel]

You know the one time that I did get the warrenty on something, they never could get it fixed.. in fact it still has the same problems..

 

[BlueApple]

uhhh... why did you even buy it there in the first place? Are you not l33t enough to get it atleast on bestbuy.com?

 

[Blayze]

lol reminds me of the time someone tryed to sell me a warr. on a $30 CDRom...

 

[laFiera]

well, my gf bough her mom a compaq laptop about 2.5 yrs ago without the warranty..that laptop still going strong. She bought herself a laptop with out the warranty and 13 months after her purchase, the power cord outlet pin is broken. Cost to replace it, about 300 bucks. That warranty plan would have been mighty nice. I tried soldering itan dstill no luck..oh well, 1100 bucks down the toilet.

 

[manly]

Generally speaking, extended warranties are a waste of money. For some consumers, they can be worthwhile insurance for laptop screens though.

But anyway, unless you got a great deal on the item, I'd take it back in two weeks for a full refund (assuming there's no restock fee). Their used car sales tactics really don't deserve your patronage.

 

[MeanMeosh]

huh, really? i've bought lots of expensive stuff from there before, and the only time they bother me about the extended warranty at the checkout...

Checkout Person: Would you like extended warranty on this product? it costs $xxx.yy
Me: No thanks
Checkout Person: Ok, your total comes to $abc.de

and i've been to like several different best buys with the same experience...