Aight here's the deal. I bought some cdr's a few months back, opened up a Best Buy credit card account because it had no interest financing.
It asked for me to put my home address. I did that. However, I was at college.
My house is rented out during the school year. The people who lived there would usually forward my mail out to me.
I got my first bill forwarded to me. I changed the address on the bill to my school address so that I could get the rest of the bills.
Well, after a few months, I hadn't received any subsequent bills. I called in 3 weeks ago trying to find out what happened to my account. They (Retail Services, household bank) put $39 in late fees for a $44 purchase. Because they didn't send me the bill.
Well. the first CSR person I talked to was very nice. She told me, she can put in a request to have those late charges removed. but I should probably pay off the bill in full. she said that customer service can't do anything unless i paid my bill. so i paid the entire balance off. She told me to call back in a week or two to find out the status of getting a refund for the late fees.
I call back today. Talked to a CSR who said that because I paid off everything (as the first csr told me to) I would not be getting any type of refund. After giving her my explanation, she still did not listen. So I asked to speak with her supervisor. I gave him the same explanation, about how I hadn't been receiving the bills. He turns it around and blames it on me, syaing that it was my fault for not keeping up with my account. WTF? I changed my address and expected my bill at the new address. But no, they never sent it there.
I call back again, talked to another supervisor who gave me the same thing, that it was my fault.
What can I do at this point? I've talked to 2 "supervisors" who were not helpful at all.
It asked for me to put my home address. I did that. However, I was at college.
My house is rented out during the school year. The people who lived there would usually forward my mail out to me.
I got my first bill forwarded to me. I changed the address on the bill to my school address so that I could get the rest of the bills.
Well, after a few months, I hadn't received any subsequent bills. I called in 3 weeks ago trying to find out what happened to my account. They (Retail Services, household bank) put $39 in late fees for a $44 purchase. Because they didn't send me the bill.
Well. the first CSR person I talked to was very nice. She told me, she can put in a request to have those late charges removed. but I should probably pay off the bill in full. she said that customer service can't do anything unless i paid my bill. so i paid the entire balance off. She told me to call back in a week or two to find out the status of getting a refund for the late fees.
I call back today. Talked to a CSR who said that because I paid off everything (as the first csr told me to) I would not be getting any type of refund. After giving her my explanation, she still did not listen. So I asked to speak with her supervisor. I gave him the same explanation, about how I hadn't been receiving the bills. He turns it around and blames it on me, syaing that it was my fault for not keeping up with my account. WTF? I changed my address and expected my bill at the new address. But no, they never sent it there.
I call back again, talked to another supervisor who gave me the same thing, that it was my fault.
What can I do at this point? I've talked to 2 "supervisors" who were not helpful at all.
