Dammit Dell! - updated

[emb09]

tell them to eat sh!t and die!

 

[JEDI]

date the updates on the 1st thread. the date line is confusing

 

[EagleKeeper]

Originally posted by: UDT89

Originally posted by: RossMAN
UDT89,

Is Amex aware that you purchased a Dell REFURB?

If they are, do they treat it like any other new retail purchase?

Yea they are aware. They have been talking to dell now for a few weeks. I told them when i first started about the shorter return date for refurbs. The problem is that b/c their tech support made me wait 2 weeks for a new HD, it put me out of the return date range. So b/c i waited to try and fix it, i lost the opportunity to return it.

If have had two disputes with Dell over the past 3-4 years. One had to do w/ reabates, the other with quality.

Both were getting blocked at teh CSR managerial level.

I sent certified letter to Michael Dell, detailing the interaction and stating my position.

Both times, I received a call from some middle shot within a week, getting the problem settled.

Moral: If the CSR sytem will not work, and you have documentation of your attempts to resolve the issue, send copies of everything to the big boss.

Many times, these bosses within a large company are not aware of the little people. they are insulated by others who consider the issue petty and/or do not want to make waves upstairs.