gah!.
just had a woman call in who could not send email. She was using Outlook which we dont support, and which I have never
used but I decided to try and be nice and help her. She is connected to our cable service just fine and can surf the internet
i checked for a firewall and disabled her email scanning but she still could not send. I told her I would like to check her email settings but i was unsure how and asked if she knew how to get into outlooks setup. At which point she informed me that she had never done any setup for outlook. SHE NEVER PUT AN ACCOUNT IN. So i camly have her close outlook and open up Outlook Express. Get ready to set up her account in OE and whats this? Someone, I don't know who, perhaps the e-mail fairy has set up her account in Outlook Express. She can send and recieve just fine.
I'd like to thank her for making me stupider.
I don't know who to hate more, her or the other tech who apparantly talked to her earlier today and left notes saying that he suspected that norton email scanning was interfering but that the caller was unwilling to believe him and change the setting.
only 6:30 hours to go
just had a woman call in who could not send email. She was using Outlook which we dont support, and which I have never
used but I decided to try and be nice and help her. She is connected to our cable service just fine and can surf the internet
i checked for a firewall and disabled her email scanning but she still could not send. I told her I would like to check her email settings but i was unsure how and asked if she knew how to get into outlooks setup. At which point she informed me that she had never done any setup for outlook. SHE NEVER PUT AN ACCOUNT IN. So i camly have her close outlook and open up Outlook Express. Get ready to set up her account in OE and whats this? Someone, I don't know who, perhaps the e-mail fairy has set up her account in Outlook Express. She can send and recieve just fine.
I'd like to thank her for making me stupider.
I don't know who to hate more, her or the other tech who apparantly talked to her earlier today and left notes saying that he suspected that norton email scanning was interfering but that the caller was unwilling to believe him and change the setting.
only 6:30 hours to go
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