• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

CUSTOMERS!

T

Turin39789

Lifer
gah!.
just had a woman call in who could not send email. She was using Outlook which we dont support, and which I have never
used but I decided to try and be nice and help her. She is connected to our cable service just fine and can surf the internet
i checked for a firewall and disabled her email scanning but she still could not send. I told her I would like to check her email settings but i was unsure how and asked if she knew how to get into outlooks setup. At which point she informed me that she had never done any setup for outlook. SHE NEVER PUT AN ACCOUNT IN. So i camly have her close outlook and open up Outlook Express. Get ready to set up her account in OE and whats this? Someone, I don't know who, perhaps the e-mail fairy has set up her account in Outlook Express. She can send and recieve just fine.

I'd like to thank her for making me stupider.

I don't know who to hate more, her or the other tech who apparantly talked to her earlier today and left notes saying that he suspected that norton email scanning was interfering but that the caller was unwilling to believe him and change the setting.

only 6:30 hours to go
 
to think i was glad to leave retail and get back into IT, now I remember why I categorically refused to work a helpdesk before
 
You working for Insight?

:beer: to you, if so!

But they need MORE people! Everytime I call it's like a minimum 15 min. wait...usually 30-40 min.
 
Originally posted by: conjur
You working for Insight?

:beer: to you, if so!

But they need MORE people! Everytime I call it's like a minimum 15 min. wait...usually 30-40 min.
Click to expand...

We are slow right now if you wanted to call for the hell of it, or call in the middle of the night. We are waiting for our new budget to get back and if everything goes well the only thing we will have to worry about is finding a place for all of the new hires
 
I had a woman called in and persist that she want to use her prodigy dial up software with her new found wonder of broad band cable. After calmly explain to her that she couldn't, the woman then starts going on a tantrum how our network equiment sux0r, and it should allow her to use her dial up software with cable. As I sit and try not to choke the woman over the phone, at the same time refraining my laughs, there was a moment of silent.

The woman then ask me :"What... we don't know or what?"... this came from a user who doesn't know where a refresh button is on her browser (wait, she didn't even know what a browser is either, and her "XP 2000" did "not" come with IE)
 
Originally posted by: Turin39789
Originally posted by: conjur
You working for Insight?

:beer: to you, if so!

But they need MORE people! Everytime I call it's like a minimum 15 min. wait...usually 30-40 min.
Click to expand...

We are slow right now if you wanted to call for the hell of it, or call in the middle of the night. We are waiting for our new budget to get back and if everything goes well the only thing we will have to worry about is finding a place for all of the new hires
Click to expand...

Do you guys have a 800 number and extension? It would be interesting to see how you reacted to getting a call from me naming all your recent posts at a random time... hehe, of course it wouldn't be today 😛
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top