Originally posted by: Nohr
Oh my... :QOn September 11th I was working in a travel agency so needless to say we were dealing with a lot of stranded travelers. One woman, whose husband?s flight had been grounded in Toronto and with whom I had been dealing all week finally lost her senses on that Thursday. As the entire country knew, there were no planes flying anywhere. On the Tuesday that the towers went down I told her that her husband should either rent a car or take the train to San Francisco from Toronto or it would be at least a week before he would be able to get a flight. So now it hits Thursday and the country still isn?t flying and she actually had the nerve to tell me how inconvenient this all was for her and that her nanny had the weekend off and what was she supposed to do with two children and no husband to help her over the weekend. I lost my cool altogether at that point! Reminding her of all the moms that were always going to have to take care of their kids without their husbands for the rest of their lives and reminding her of all the people who had suffered the ultimate inconvenience of being buried under over 100 floors of rubble?believe it or not, that didn?t shut her up. She actually said, "well, that?s their problem, not mine!" To this day I can?t believe some people!!
Originally posted by: xSkyDrAx
Originally posted by: JustAnAverageGuy
http://customerssuck.com/
Example
The customer comes first
I used to manage a video rental company. After so many attempts and letters to someone we send them to a collection agency for our fees. (The collection agency added 30 bucks too). We sent this one woman two notices and called her 4 times. We then get a call from her screaming at me about us turning her into collections. "I KNOW I HAD THE FEES!!!" Was one of the things she yelled. I explained to her that if she came and took care of them at the store, we would not charge her the collection agency fee. She then came to the store yelling that she wanted to cancel her membership and she wanted the application back and everything. I tried to explain that we needed those for our records and she wouldn't have it.
So, after taking my sweet time in finding her application and making a copy for our records, I came back to the register and a new customer was there waiting for checkout. I started to ring him and she yelled "I was here first take care of me!" With stone cold soberness I looked her straight in the face and said, "Ma'm, here we believe that the customer always comes first. Since you pulled your membership, you are no longer a customer here so you can wait!"
It made me feel all warm inside. Everything she screamed at me after that was just music for the soul.
If this is a repost, too bad, it's worth reposting.
PWNED!!!!1!!1One!1
Originally posted by: DaWhim
They want this pizza WELL-DONE. WELL-DONE!!
I used to run the ovens at a pizza place. We got a phoned-in order for delivery from a semi-regular customer, a couple who always ordered a pan pizza WELL-DONE. Our definition of well-done was usually just what people wanted, we almost never got complaints, but these people were never happy, they would usually refuse to tip the delivery drivers and say they weren't ever going to order again... but of course we were never that lucky! When the order slip was given to me and the pizza was made, the guy who took down the order was sweating a little. "Look, dude," he said. "They want this pizza WELL-DONE. WELL-DONE!!" He had underlined the word 4 times on the order slip. They must have put him through the ringer about their stupid pizza. OK I thought, this time they will get a WELL-DONE pizza. I left it in there for almost an hour, there was not an inch of the pizza that wasn't black. Everybody who worked there kept coming in to look over my shoulder, some saying "Take it out! That's too long!" Others were cheering me on like a marathon runner going the distance. "Burn it! Burn it!" By the time I was finished with it, the pizza had shrunk about 3 inches in diameter and had huge cracks running through the cheese and crust, showing the less burnt stuff underneath. You could stand this pizza on its side and roll it like a wagon wheel. When I took it to the cutting table, it didn't really CUT into pieces, but rather snapped, more breaking peanut brittle. When the driver returned from delivery, I asked him what they said about it, expecting another tantrum. The couple had opened the box, taken one look at it, and said "You're getting closer."
LMAO
A few years back I worked in one of those combo discount store/grocery chains. I was the operator and fitting room attendant. During back-to-school, a very filthy and very overweight family came into the fitting rooms to have their about 12 year old son try on a ton of clothes. I noticed that the boy was wearing very, very dirty tennis shoes with no socks. A few minutes after he went into the fitting room, this horrible stench overcame the whole place. The softlines girls doing rewrap and such left, but I couldn't, so I had to sit there and do my best not to throw up. The other customers in the fitting rooms left in a hurry, too. The boy was there for about half and hour, stinking up the whole place with his rotten feet. After the family left, I doused the place with lysol, but it didn't make a dent. The manager on duty had the grocery people bring up the grocery dock sanitizer, which they use to get rid of rotten food smell, and a fan, but even that didn't cut it. They ended up having to replace the carpet in the stall the boy had used, the rotten stench was that ingrained. A customer that came in the fitting room shortly after this boy said she was a doctor and that that smell has only one cause - gangrene!
