Customers SUCK! *CONFIRMED* FUNNY! *CONFIRMED*
- Thread starter JustAnAverageGuy
- Start date
Now I know you guys are laughing your asses off reading this stuff, atleast bump the thread for those that haven't yet 
Or do the favorite story thing.
Or do the favorite story thing.
Hahaaha, awesome. Made me think of Clerks .
"You know who I could do without?"
"Who?"
"The customers."
"Which ones?"
"All of them."
. "You know who I could do without?"
"Who?"
"The customers."
"Which ones?"
"All of them."
Atomic Rooster
Golden Member
- Apr 23, 2004
- 1,914
- 0
- 0
Do a search for Vinegar boy, I believe a link to that post was in the forums before. It is one long as hell story but a funny read
Oh man, I've got a good one to tell, kinda a customer but not really.
Ok, I'm a IT consultant at KSU (Kansas State).
We have to log into the phones and if we are gone we log out so that people don't call us. Well one day the fire alarm went off, so we all went outside. Well I didn't log out before we left, and so when I get back there's a call waiting for me.
I pick up the phone and give the nice greeting: "K-State IT Helpdesk this is (insert name) speaking, how may I help you?"
Well what came next was a nightmare and the kinda stuff that I loathe about my job.
The woman on the other end proceeds to tell me her problem. She uses dial-up which she needs to log in with her eID and password (KSU network login). Well its not logging in, gives her invalid username or password. Ok, this is a fairly common thing here, so I tell her I'm going to reset her password. She exclaims: "What?! Why should you need to do this?". Well then she explains that she called just a day or two before and had the same thing done, only its not working anymore. Well she almost certainly forgot it or has windows setup to remember her old password. She asks why her password would stop working, and I try to explain that with all of the usernames and passwords the servers deal with that its sure to drop one here or there (we never accuse people of user stupidity), but she refuses to accept this answer.
She then proceeds to yell at me and accuse me of lying to her and asks if I give the same lie to everyone who calls in with this problem. I say this is the truth but she again calls me a liar and says that she doesn't know how we could be considered support when we just lie to people. Rants on about how we are phony and everything. Then asks for the real way of fixing her problem, to which I say this is our first and most common problem and fix, which just fires her up again (we are to strictly follow a flowchart for diagnosing and fixing problems and this is the first step)This goes on for I'd say a good 45 minutes, to which I finally get irritated, but never stray from politeness.
I tell her, let me try this and if it works then great, problem solved, if not then move on to the next step. Well she reluctantly agrees. 15 seconds later she is able to logon. She then almost starts crying about why could what I said be true and I reply that its dealing with a ton of data and that it sometimes loses some of it. She starts stuttering and everything, but never apologizes, keeps babbling about how it doesn't make sense. I wait through all of this and then politely say goodbye have a nice day.
Oh and the best thing, apparently she called about the time that we left and had been waiting on the phone at least a half hour before I picked up. I realize this part isn't so nice since it was my fault and I apologized for this numerous times throughout the call. Didn't make me feel too bad when I found out how much of an ass she was, especially since I could've fixed her problem within half a minute but she wouldn't let me. The there's the fact that why would anyone wait on the phone for 1/2 an hour especially when they could just choose to leave voice mail.
Cliff Notes:
Get a problem call, could fix in less than a minute if the person would let me but of course doesn't, so their time on the phone ends up taking approximately 1 1/2 hours, during which they are yelling and accusing me of lying. My solution works and she becomes a babbling idiot but never apologizes. I remain calm and absolutely polite throughout the entire call.
Ok, I'm a IT consultant at KSU (Kansas State).
We have to log into the phones and if we are gone we log out so that people don't call us. Well one day the fire alarm went off, so we all went outside. Well I didn't log out before we left, and so when I get back there's a call waiting for me.
I pick up the phone and give the nice greeting: "K-State IT Helpdesk this is (insert name) speaking, how may I help you?"
Well what came next was a nightmare and the kinda stuff that I loathe about my job.
The woman on the other end proceeds to tell me her problem. She uses dial-up which she needs to log in with her eID and password (KSU network login). Well its not logging in, gives her invalid username or password. Ok, this is a fairly common thing here, so I tell her I'm going to reset her password. She exclaims: "What?! Why should you need to do this?". Well then she explains that she called just a day or two before and had the same thing done, only its not working anymore. Well she almost certainly forgot it or has windows setup to remember her old password. She asks why her password would stop working, and I try to explain that with all of the usernames and passwords the servers deal with that its sure to drop one here or there (we never accuse people of user stupidity), but she refuses to accept this answer.
She then proceeds to yell at me and accuse me of lying to her and asks if I give the same lie to everyone who calls in with this problem. I say this is the truth but she again calls me a liar and says that she doesn't know how we could be considered support when we just lie to people. Rants on about how we are phony and everything. Then asks for the real way of fixing her problem, to which I say this is our first and most common problem and fix, which just fires her up again (we are to strictly follow a flowchart for diagnosing and fixing problems and this is the first step)This goes on for I'd say a good 45 minutes, to which I finally get irritated, but never stray from politeness.
I tell her, let me try this and if it works then great, problem solved, if not then move on to the next step. Well she reluctantly agrees. 15 seconds later she is able to logon. She then almost starts crying about why could what I said be true and I reply that its dealing with a ton of data and that it sometimes loses some of it. She starts stuttering and everything, but never apologizes, keeps babbling about how it doesn't make sense. I wait through all of this and then politely say goodbye have a nice day.
Oh and the best thing, apparently she called about the time that we left and had been waiting on the phone at least a half hour before I picked up. I realize this part isn't so nice since it was my fault and I apologized for this numerous times throughout the call. Didn't make me feel too bad when I found out how much of an ass she was, especially since I could've fixed her problem within half a minute but she wouldn't let me. The there's the fact that why would anyone wait on the phone for 1/2 an hour especially when they could just choose to leave voice mail.
Cliff Notes:
Get a problem call, could fix in less than a minute if the person would let me but of course doesn't, so their time on the phone ends up taking approximately 1 1/2 hours, during which they are yelling and accusing me of lying. My solution works and she becomes a babbling idiot but never apologizes. I remain calm and absolutely polite throughout the entire call.
Nohr
Diamond Member
Nohr
Diamond Member
Adul
Elite Member
Adul
Elite Member
GagHalfrunt
Lifer
- Apr 19, 2001
- 25,284
- 1,998
- 126
It's like these people have never worked in retail. In retail EVERYTHING is the stores fault. If the manufacturer raises prices it's the stores fault. If it rains and the customer gets wet leaving their car it's the stores fault. If a truck explodes on I-95 and deliveries can't get through on time it's the stores fault. If US policy embargoes goods from Cuba and it's illegal to sell real Cohibas it's the stores fault. If the recipe calls for 8 ounces of something that only comes in a 7 ounce can it's the stores fault. If you're in retail you deal with obnoxious and stupid customers every minute of every day, it comes with the territory.
haha apparantly you've never read this gem.
The Vinegar Boy Story
edit damn...looks like the links dead
The Vinegar Boy Story
edit damn...looks like the links dead
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