customer service should always be like this

[rh71]

I'm actually amazed at this level of service. It's sad that I am because we should come to expect this but don't always get it. I call customer service departments expecting to get the run-around or challenged at every step.

I bought a Brita faucet system that would not stay on my faucet because the included adapter was plastic. A lot of people reportedly had this problem and all we have to do is call them and they send metal adapters no questions asked. This was back in January and I've had no problems with that since. Well last week the regular spout on it - it's really just the passthru for regular water - came flying off. It's also plastic and just could not withstand the pressure. I call and immediately they apologize saying it's the first time they've seen this happen... asked for my address and another whole system is on its way already. There's a 1 year warranty on it and they didn't make me verify.

True the quality could be better to begin with but this sort of response is refreshing.

 

[Miklebud]

Oh no shit, they'd just send a metal adapter? I should call them. I just used the supplied plastic pipe fitting and used some teflon tape to ensure a seal. But I still get a few droplets around the edges. Looks like I should just give them a call and take advantage of some rare, but good CS!

 

[waffleironhead]

Cost of the part to them < Profit on your continued purchase of filters

 

[Crono]

Good to hear about a positive customer service experience. The companies that serve their customers well usually do well, but a lot of companies fail to realize this and treat them like crap.

 

[eplebnista]

Originally posted by: Crono
but a lot of companies fail to realize this and treat them like crap.

especially the near-monopolies

 

[RKS]

PUR is the same way. We had an issue with water leaking and they sent us a coupon for a new system. Another company I had never had an issue with is AMEX, They always have my back with any dispute.

 

[Exterous]

There are some really good companies out there (Logitech and Epson Home Entertainment Division come to mind) and it's always refreshing/a suprise to deal with them

 

[SonnyDaze]

I had a faucet made by Price Pfister and the spray nozzle had developed a crack in a seam after having it for over a year. Called them up to get the cost for a replacement and they sent a new one free of charge. I like good customer service.

 

[shubh09]

The access to one dimensional growth just by selling physical products is becoming increasingly limited. Traditional means are suffering of a constant loss of effectiveness. But even though it has been shown that there are enormous chances in the area of after-sales services in this industry, small- and medium-sized industrial goods manufacturers obtain only about 25% of their turnover with services, due to an insufficient strategic involvement of this topic. On the basis of a long term perspective and against the background of the discussions on stakeholder integration, strategic business segments and the customer-lifetime-value, this paper focuses on the different possibilities of accessing new market potentials by combining and analyzing the implications of different strategic perspectives on after-sales-services and their effects on the customer-lifetime-value.

 

[Born2bwire]

Originally posted by: shubh09
The access to one dimensional growth just by selling physical products is becoming increasingly limited. Traditional means are suffering of a constant loss of effectiveness. But even though it has been shown that there are enormous chances in the area of after-sales services in this industry, small- and medium-sized industrial goods manufacturers obtain only about 25% of their turnover with services, due to an insufficient strategic involvement of this topic. On the basis of a long term perspective and against the background of the discussions on stakeholder integration, strategic business segments and the customer-lifetime-value, this paper focuses on the different possibilities of accessing new market potentials by combining and analyzing the implications of different strategic perspectives on after-sales-services and their effects on the customer-lifetime-value.

Ummm... uhhh...

Free ipod???

 

[us3rnotfound]

Originally posted by: shubh09
The access to one dimensional growth just by selling physical products is becoming increasingly limited. Traditional means are suffering of a constant loss of effectiveness. But even though it has been shown that there are enormous chances in the area of after-sales services in this industry, small- and medium-sized industrial goods manufacturers obtain only about 25% of their turnover with services, due to an insufficient strategic involvement of this topic. On the basis of a long term perspective and against the background of the discussions on stakeholder integration, strategic business segments and the customer-lifetime-value, this paper focuses on the different possibilities of accessing new market potentials by combining and analyzing the implications of different strategic perspectives on after-sales-services and their effects on the customer-lifetime-value.

wut wut

 

[techs]

I guess if you can't make the product correctly the first time, then this is the way to go.

 

[The Boston Dangler]

Originally posted by: shubh09
The access to one dimensional growth just by selling physical products is becoming increasingly limited. Traditional means are suffering of a constant loss of effectiveness. But even though it has been shown that there are enormous chances in the area of after-sales services in this industry, small- and medium-sized industrial goods manufacturers obtain only about 25% of their turnover with services, due to an insufficient strategic involvement of this topic. On the basis of a long term perspective and against the background of the discussions on stakeholder integration, strategic business segments and the customer-lifetime-value, this paper focuses on the different possibilities of accessing new market potentials by combining and analyzing the implications of different strategic perspectives on after-sales-services and their effects on the customer-lifetime-value.

lol if i wanted that crap, i'd go to work.

 

[nick1985]

Originally posted by: us3rnotfound

Originally posted by: shubh09
The access to one dimensional growth just by selling physical products is becoming increasingly limited. Traditional means are suffering of a constant loss of effectiveness. But even though it has been shown that there are enormous chances in the area of after-sales services in this industry, small- and medium-sized industrial goods manufacturers obtain only about 25% of their turnover with services, due to an insufficient strategic involvement of this topic. On the basis of a long term perspective and against the background of the discussions on stakeholder integration, strategic business segments and the customer-lifetime-value, this paper focuses on the different possibilities of accessing new market potentials by combining and analyzing the implications of different strategic perspectives on after-sales-services and their effects on the customer-lifetime-value.

wut wut

in da butt?

 

[eplebnista]

Originally posted by: techs
I guess if you can't make the product correctly the first time, then this is the way to go.

Works for MicroSoft.

 

[BassBomb]

Alpine is good too, they had a problem where their AUX cables for iPods on many of their current decks leave the iPods on after the deck or car has turned off / stopped playing making your iPod drain battery.

If you call them they will send you a replacement cable to solve the issue for free

 

[SunnyD]

They used to have metal adapters right in the box. I know Pur still does.

How about this for service (though you obviously pay for it). Williams-Sonoma apparently has a "lifetime" warranty on their products.

I bought one of these, and ended up using the slicing blade one day for potatoes. I apparently didn't put the potato in correctly, and a couple of blades ended up bending, with one breaking on the weld and went right through the plastic on the pusher getting stuck. I figured I had something like a 14 day return policy like most stores. I looked it up - there's absolutely no limitation on returns that I could find. My wife took it back, gave her a brand new one - no questions asked.

PS - I f'n love the thing. It rocks.

 

[HardcoreRobot]

guess the markup on simple activated carbon is large enough they can afford to give away the contraptions for free