I'm the not-so-proud owner of some Mushkin memory that I purchased directly from Mushkin about a year ago. One stick died on me. Muskin's website issued me an automated RMA and I sent the memory away, and now they have it.
I went to check on the status of my return. After all, how long can it take to test a stick of RAM, determine it is faulty, and send me a new one, per their poicy? Unfortunately, there is no automated process to check status, and it was too late for me to call customer service.
So, I checked the forums, and there are several posts about Mushkin taking MONTHS to replace memory and never responding to e-mail inquiries about status. I've only been waiting for a few days, so please don't take this post to be a bash on Muskin. I have NO comment YET on their customer service. However, this all got me to thinking....
I purchased Muskin brand memory based on a review I read. But there was nothing there about any brand's customer service. Why don't websites, such as AnandTech, evaluate customer service? You don't need to evaluate it for every product. For example, just evaluate one Asus motherboard and see how long an RMA takes.
As customers, we're getting to a point where we spend $200+ dollars on video cards, CPUs, RAM, and motherboards. I'd really like to know which companies I can count on to replace my defective (never overclocked) product if it's part of their warranty. I'd sacrifice some performance for good customer service.
I went to check on the status of my return. After all, how long can it take to test a stick of RAM, determine it is faulty, and send me a new one, per their poicy? Unfortunately, there is no automated process to check status, and it was too late for me to call customer service.
So, I checked the forums, and there are several posts about Mushkin taking MONTHS to replace memory and never responding to e-mail inquiries about status. I've only been waiting for a few days, so please don't take this post to be a bash on Muskin. I have NO comment YET on their customer service. However, this all got me to thinking....
I purchased Muskin brand memory based on a review I read. But there was nothing there about any brand's customer service. Why don't websites, such as AnandTech, evaluate customer service? You don't need to evaluate it for every product. For example, just evaluate one Asus motherboard and see how long an RMA takes.
As customers, we're getting to a point where we spend $200+ dollars on video cards, CPUs, RAM, and motherboards. I'd really like to know which companies I can count on to replace my defective (never overclocked) product if it's part of their warranty. I'd sacrifice some performance for good customer service.
