Customer issue

[rahvin]

Originally posted by: judge

Originally posted by: benliong

Originally posted by: FrankyJunior
All you have to do is run the card. It's still legal. He agreed to pay for it. I'd call the company that you use to process your credit cards and see what they say,. They are the ones that will know how that works.

If I could, I would. I can't because of the following reasons:

(1) First of all, credit card charges can be disputed, and Credit Card companies are known to be on the side of the customer.

(2) His card doesn't work. He changed his card during the year. And he's refusing to provide new billing information.

send a bill to him with a threat that it will be send to collection agency if he don't pay

Ding ding ding. Correct answer. If he doesn't pay sell the bill to a collection agency. You shipped without him paying, that was your mistake but that doesn't forgive him of the obligation to pay, he either pays or you fvck his credit up.

 

[Mill]

Originally posted by: rahvin

Originally posted by: judge

Originally posted by: benliong

Originally posted by: FrankyJunior
All you have to do is run the card. It's still legal. He agreed to pay for it. I'd call the company that you use to process your credit cards and see what they say,. They are the ones that will know how that works.

If I could, I would. I can't because of the following reasons:

(1) First of all, credit card charges can be disputed, and Credit Card companies are known to be on the side of the customer.

(2) His card doesn't work. He changed his card during the year. And he's refusing to provide new billing information.

send a bill to him with a threat that it will be send to collection agency if he don't pay

Ding ding ding. Correct answer. If he doesn't pay sell the bill to a collection agency. You shipped without him paying, that was your mistake but that doesn't forgive him of the obligation to pay, he either pays or you fvck his credit up.

I couldn't agree more. Give him one last chance to pay, and then tell him it is going to a CA. This wasn't unsolicited merchandise -- he ordered it and gave you his billing information. He's liable for the debt and SHOULD pay it. It isn't a cost of doing business or anything like that. He OWES it.

 

[DaWhim]

Originally posted by: rahvin

Originally posted by: judge

Originally posted by: benliong

Originally posted by: FrankyJunior
All you have to do is run the card. It's still legal. He agreed to pay for it. I'd call the company that you use to process your credit cards and see what they say,. They are the ones that will know how that works.

If I could, I would. I can't because of the following reasons:

(1) First of all, credit card charges can be disputed, and Credit Card companies are known to be on the side of the customer.

(2) His card doesn't work. He changed his card during the year. And he's refusing to provide new billing information.

send a bill to him with a threat that it will be send to collection agency if he don't pay

Ding ding ding. Correct answer. If he doesn't pay sell the bill to a collection agency. You shipped without him paying, that was your mistake but that doesn't forgive him of the obligation to pay, he either pays or you fvck his credit up.

what if he dispute the charge on his credit report? it will be taken off easily.

 

[Mill]

Originally posted by: DaWhim

Originally posted by: rahvin

Originally posted by: judge

Originally posted by: benliong

Originally posted by: FrankyJunior
All you have to do is run the card. It's still legal. He agreed to pay for it. I'd call the company that you use to process your credit cards and see what they say,. They are the ones that will know how that works.

If I could, I would. I can't because of the following reasons:

(1) First of all, credit card charges can be disputed, and Credit Card companies are known to be on the side of the customer.

(2) His card doesn't work. He changed his card during the year. And he's refusing to provide new billing information.

send a bill to him with a threat that it will be send to collection agency if he don't pay

Ding ding ding. Correct answer. If he doesn't pay sell the bill to a collection agency. You shipped without him paying, that was your mistake but that doesn't forgive him of the obligation to pay, he either pays or you fvck his credit up.

what if he dispute the charge on his credit report? it will be taken off easily.

No it won't. If the Orginal Creditor or CA validate then it stays on.

 

[BrunoPuntzJones]

Originally posted by: packmule
Fire your accountant for not finding this earlier. Think of it this way, if this was your money you would have missed it long before a year I can assure you.

Uh, you do realize most places have an accountant look at their stuff once a year, right?

And $290 is nothing. An error that small isn't worth reporting unless you just mention it in passing. It doesn't make sense to pay $125 an hour to look for stuff as small as $290.

 

[SmoochyTX]

You should eat the loss considering the low amount and the time it took you to discover the error.

 

[benliong]

Originally posted by: BrunoPuntzJones

Originally posted by: packmule
Fire your accountant for not finding this earlier. Think of it this way, if this was your money you would have missed it long before a year I can assure you.

Uh, you do realize most places have an accountant look at their stuff once a year, right?

And $290 is nothing. An error that small isn't worth reporting unless you just mention it in passing. It doesn't make sense to pay $125 an hour to look for stuff as small as $290.

Most of the time sales person have to make sure that the stuffs are paid for when they sell. Part of the job. Actually, when I was doing programming in Baltimore, I'd never realize how much stuffs sales person has to do.

So it's not really the accountant's fault if something's not paid for. As for it being the cost of business, it entirely depend on how the owner of the business sees it.

 

[BooGiMaN]

if the owner of the company is makign you finacially responsible for something like this then i think is time you consider looking for another place to work.....

 

[imported_judge]

Originally posted by: SmoochyTX
You should eat the loss considering the low amount and the time it took you to discover the error.

why? guy ordered merchansisde and it was send to him, an error was made and he wasn't charged for it. It been only a year he should pay up, if it was like after 5 years or 10 years then yes company should forget and move one but that is not the case here

 

[amdforever2]

If you pay this out of pocket your stupidity is so great that I will find out where you live and kill you in your sleep.

:|

 

[SmoochyTX]

Originally posted by: judge

Originally posted by: SmoochyTX
You should eat the loss considering the low amount and the time it took you to discover the error.

why? guy ordered merchansisde and it was send to him, an error was made and he wasn't charged for it. It been only a year he should pay up, if it was like after 5 years or 10 years then yes company should forget and move one but that is not the case here

I believe I said why in my post. :roll:

 

[benliong]

[update / Rant!]

Me and the accounting person told the boss the situation, and before I could say I am willing to pay for it, the boss said [scarsim]"Thanks Ben"[/scarism]

Me: I'm really sorry about that..
Boss: I'm sorry too. I'm just straight and honest like that.
Me: I want you to know that I want to make this up by paying with my own money so that this can be settled accounting wise, and it won't do anything to do the company image."
Boss: Fine let me make the decision.

Half an hour later, boss was on the phone with the customer, and started arguing with him and eventually reached a deal of having the customer send the item back to us. Afterwards...

Boss (to Accountant): "This is the worst thing I have to do in my life"
Me: I'm really sorry...
Boss: "Ben I really want you to sit down and think about what you made me do. You know what I did? I ruined the company's reputation!"

What a way to end the month. Boss of supplier yelled at me because our boss decide not to get enough from them in the middle of the day, and work ended 2 hours late because we're trying to get our sales number up for the month for the company, and everything ended with boss yelling at me for something I did wrong a year back and perfectly willing to correct it on my own account.

Have a nice life everyone.

--Ben.

 

[RagingBITCH]

Your boss is an asshat, that's part of life.

 

[Yossarian]

Originally posted by: benliong
[update / Rant!]

Me and the accounting person told the boss the situation, and before I could say I am willing to pay for it, the boss said [scarsim]"Thanks Ben"[/scarism]

Me: I'm really sorry about that..
Boss: I'm sorry too. I'm just straight and honest like that.
Me: I want you to know that I want to make this up by paying with my own money so that this can be settled accounting wise, and it won't do anything to do the company image."
Boss: Fine let me make the decision.

Half an hour later, boss was on the phone with the customer, and started arguing with him and eventually reached a deal of having the customer send the item back to us. Afterwards...

Boss (to Accountant): "This is the worst thing I have to do in my life"
Me: I'm really sorry...
Boss: "Ben I really want you to sit down and think about what you made me do. You know what I did? I ruined the company's reputation!"

What a way to end the month. Boss of supplier yelled at me because our boss decide not to get enough from them in the middle of the day, and work ended 2 hours late because we're trying to get our sales number up for the month for the company, and everything ended with boss yelling at me for something I did wrong a year back and perfectly willing to correct it on my own account.

Have a nice life everyone.

--Ben.

could your boss be more of a drama queen? btw you are dumb for offering to pay for it yourself.

 

[eelw]

Boy, all this co-motion for $290. Your boss probably spent more than $290 just to get this matter resolved.

 

[imported_judge]

wow benliong, if i was in your shoes i would looking for new job. Sounds like boss is an asshole.

 

[TranceNation]

Originally posted by: benliong
We delivered some product that a particular customer ordered in October last year, but the credit card didn't go through. Because of limited man-power, we didn't catch that in time.

We hired an accountant, and found out that the credit card was not processed at all and that we should weren't paid for that part. We called up the customer and told him the situation. He admit that he had received the product, but he refused to pay for it on the sole reason that it's been so long (Almost a year), and the payment should have been settled there and then.

I do agree with him partially, but I'm just wondering if there's any way we can argue to have him pay for what he owed? Is there a law protecting him as a customer not to be charged for the product a year later?

Any inputs are welcome

Thanks

Sincerely,
Ben Liong

 

[TranceNation]

Originally posted by: benliong
We delivered some product that a particular customer ordered in October last year, but the credit card didn't go through. Because of limited man-power, we didn't catch that in time.

We hired an accountant, and found out that the credit card was not processed at all and that we should weren't paid for that part. We called up the customer and told him the situation. He admit that he had received the product, but he refused to pay for it on the sole reason that it's been so long (Almost a year), and the payment should have been settled there and then.

I do agree with him partially, but I'm just wondering if there's any way we can argue to have him pay for what he owed? Is there a law protecting him as a customer not to be charged for the product a year later?

Any inputs are welcome

Thanks

Sincerely,
Ben Liong

what is the issue? Your company made a mistake and that's the cost of the mistake.
If I was the customer I would tell you the same.

 

[waggy]

Originally posted by: benliong
[update / Rant!]

Me and the accounting person told the boss the situation, and before I could say I am willing to pay for it, the boss said [scarsim]"Thanks Ben"[/scarism]

Me: I'm really sorry about that..
Boss: I'm sorry too. I'm just straight and honest like that.
Me: I want you to know that I want to make this up by paying with my own money so that this can be settled accounting wise, and it won't do anything to do the company image."
Boss: Fine let me make the decision.

Half an hour later, boss was on the phone with the customer, and started arguing with him and eventually reached a deal of having the customer send the item back to us. Afterwards...

Boss (to Accountant): "This is the worst thing I have to do in my life"
Me: I'm really sorry...
Boss: "Ben I really want you to sit down and think about what you made me do. You know what I did? I ruined the company's reputation!"

What a way to end the month. Boss of supplier yelled at me because our boss decide not to get enough from them in the middle of the day, and work ended 2 hours late because we're trying to get our sales number up for the month for the company, and everything ended with boss yelling at me for something I did wrong a year back and perfectly willing to correct it on my own account.

Have a nice life everyone.

--Ben.

boy the boss is a grade A A$$hole. But you are just as big of a idiot for offering to pay for it. There was NO damage to the business's reputationt. Crap happens the guy tried to STEAL something and your boss tried to get it back.

 

[SmoochyTX]

Originally posted by: benliong
[update / Rant!]

Me and the accounting person told the boss the situation, and before I could say I am willing to pay for it, the boss said [scarsim]"Thanks Ben"[/scarism]

Me: I'm really sorry about that..
Boss: I'm sorry too. I'm just straight and honest like that.
Me: I want you to know that I want to make this up by paying with my own money so that this can be settled accounting wise, and it won't do anything to do the company image."
Boss: Fine let me make the decision.

Half an hour later, boss was on the phone with the customer, and started arguing with him and eventually reached a deal of having the customer send the item back to us. Afterwards...

Boss (to Accountant): "This is the worst thing I have to do in my life"
Me: I'm really sorry...
Boss: "Ben I really want you to sit down and think about what you made me do. You know what I did? I ruined the company's reputation!"

What a way to end the month. Boss of supplier yelled at me because our boss decide not to get enough from them in the middle of the day, and work ended 2 hours late because we're trying to get our sales number up for the month for the company, and everything ended with boss yelling at me for something I did wrong a year back and perfectly willing to correct it on my own account.

Have a nice life everyone.

--Ben.

Your boss is an idiot. And you should have never said anything about being willing to pay for the loss yourself. Dumb dumb dumb dumb.

If your boss was a true businessman, he would have just written it off, taken the loss, and be done with it.

This isn't rocket science we're dealing with here.

And BTW, the only person that ruined the company's reputation (his words and so overly dramatic at that) is the person who neglected to follow receivables for the past year. THAT person is the true DUMBA55.

 

[packmule]

I understand that, but I also know that statements come on a monthly basis and should be reconciled by someone before actually paying or submitting the payment. If statements are not reconciled monthly then there needs to be a change in the way this business is run.

Originally posted by: BrunoPuntzJones

Originally posted by: packmule
Fire your accountant for not finding this earlier. Think of it this way, if this was your money you would have missed it long before a year I can assure you.

Uh, you do realize most places have an accountant look at their stuff once a year, right?

And $290 is nothing. An error that small isn't worth reporting unless you just mention it in passing. It doesn't make sense to pay $125 an hour to look for stuff as small as $290.

 

[xboxist]

Do what you can to get the money. Has he bought anything since this transaction? If not, he's obviously not a regular customer, and you can afford to go after what you're rightfully owed. $290 isn't pocket change - to me at least. Consider lessening the burden for the customer on behalf of your mistake. Credit the bill with a late payment process, like $50 or something.

 

[Hammer]

well at least you didn't have to pay it out of your pocket

 

[benliong]

Originally posted by: Hammer
well at least you didn't have to pay it out of your pocket

To be honest, it actually felt worse than if I had to pay out of my pocket, with the way I was lectured for a mistake a year ago when the company was short-handed.

such is life.