Crucial RMA Experiences?

[Incitatus]

I've got a stick of DDR that is bad. I had a server running in the closet, worked great. Turned it off and pulled it out to "harvest" the RAM. Pulled the RAM out and noticed black marks along where the RAM was seated. Closer inspection of the RAM revealed that several of the connector things were charred off. It is really odd that the computer worked great, apparently with charred RAM.

Everything was "normal." BIOS voltage settings were correctly set to default. It was not being overclocked. Everything was running as it was made to.

So now I've got this stick of charred RAM. I'm confident that the source of the damage was not myself; it was either fauly RAM or faulty motherboard, though I stuck more RAM in the other slots on the mobo and it worked fine.

Should I RMA it? What do I tell them?

 

[Lore]

My experience with charred computer products has been stuff that was inserted incorrectly (either backwards, misaligned, etc). Generally speaking a computer will not char a component AND still function (It'll usually short out and turn off) so that charring may have come from a different time.

You can try to tell them that you found it that way after running it in your closet for a long time, but they may ask you more questions about the set up.

 

[MournSanity]

I've had a stick go bad and they RMA'd it no problem. It wasn't charred though.

 

[Incitatus]

Originally posted by: Lore
My experience with charred computer products has been stuff that was inserted incorrectly (either backwards, misaligned, etc).

This thing was rock solid for months, 24/7, moderate-high cpu load with linux. I ssh'd in, halted the system, pulled it out, char. Talk about a "WTF" moment.

 

[bjc112]

They most likely won't ask any questions.

Just give you the RMA number and a place to send the ram.



Crucial is great with RMA's.

 

[cyman83]

yea they're awesome.. i had two sticks of their pc2700 ddr rams, but with mismatching memory modules. gave them a call and they swap them out in no time!

 

[Justin218]

I've had crucial ram fail on me twice, both times I got it RMAed right away with no problems.

 

[JetBlack69]

I did a similar thing. I put the ram in and I swear I heard the 2 clicks and it felt like it was in. Turn on the computer and nothing happened and I smelled burning. Ram got some burn marks on it. I called them up and explained what happened and they gave me an RMA number. Crucial is great in my book! :heart:

EDIT: I think the board was bent (screwed in to tight) so it didn't make proper contact in the memory slots.

 

[Lore]

Well, looks like you might not have too much trouble getting them RMAed! Good luck with that and let us know how it turns out.