Crucial Memory? - Never again

[oko]

I bought two sticks of 512MB PC2700 crucial memory from CnetPC.com recently.
And then it did not run at 166FSB on my nforce2 motherboard (many others had the same problem).
It runs at 155FSB just fine. And I exchanged emails and then called Crucial customer service.
First of all, they never admitted that there's a problem with nforce2 motherboards.
They said there's no known issue and it has a very low return rate (probably standard thing
they say to all customers). They said they'll replace it, and I wanted an advance exchange.
They say "No". I told them they can charge my credit card $500 for the memory until they get the bad ones.
They said "No, we can't do this since you bought it from somewhere else".
And they say "it takes 10 business days to ship out the replacement when we
got your faulty memory".

How can they expect someone to be without a computer for
10-15 days, I don't understand. Not everbody has spare memory just to
keep in case of memory failures. And they claim they have "award winning
customer service".

 

[krackato]

Why don't you just send them 1 stick at a time?

 

[ElFenix]

that stuff from cnetpc was really questionable to begin with... you've tried running it off the spd right?

 

[Anubis]

but from Corsair it sworks better and costs about the same

 

[Ardan]

This has to be the first time I've heard of a problem with Crucial. I always use crucial memory. My PC133 in my old 700Mhz Athlon was from Crucial (2x256Mb PC133 w/ ECC) and they never had problems overclocking or anything. In one PC, we have 512Mb of Kingston memory (it was cheaper at the time...is PC2700) but in this one I have 512Mb (2x256Mb) of PC2700 memory from crucial and it runs at 166Mhz FSB just fine. Granted, i'm not using the nForce2, but using a KT400-based motherboard instead (MSI KT4VL). I have my Athlon XP 1800+ Thoroughbred A @ 2000+ with a 333Mhz FSB and it runs forever. I rebooted it for some updates yesterday after it had been running for about 2 months straight. Maybe you just got a fluke peice of memory from them, or the motherboard's memory controller/memory slots are to blame or something like that. Its too bad, really...I have never heard of someone so dissatisfied with Crucial (but thats just me).

Quick note: I buy directly from Crucial, not off of cnetpc or anywhere else.

 

[lumen]

For the record I'm in the exact same boat as the above poster, they told me exactly the same thing about RAM (and I am experiencing the exact same problem)

 

[oko]

krackato: Good idea. Never thought about it.

Yes, I ran it off the SPD. Their first batch of 512MB PC2700's had problems
with nforce2 chipsets. I read this from various sources, and a lot of
people in amdmb.com and overclockers.com had the exact same problem.
Crucial even took it out from the compatibility list for a while, just because of this
problem. And then they found the problem and fixed it, according to
amdmb.com. It happens when you run it at its rated speed, it just runs
fine @133.

Before that I had two 256MB Samsung PC2700 and they could easily run at
FSB200.

I'm not mad at them because they had faulty chips, I'm pissed off since they
don't want to do advance exchange although they risk nothing.

 

[TheCorm]

Yeah crucial are generally very good BUT I have heard a few rumblings of problems with their PC2700 range....either 256mb and 512mb chips or both....

Jamie

 

[oko]

This is the link to the thread in amdmb.com:

http://www.amdforums.com/showthread...7d0bf9c52a1b4&threadid=196910&goto=nextnewest

According to it, Crucial was aware of the problem and resolved it on March 12th.

 

[BillClo]

I did run into a slight problem with them a couple years ago. I bought some memory from them, and paid with a postal money order. (I don't use credit cards online, and didn't want the wife to see the charge on the card). I waited in excess of 2 weeks, called them up to find out what the deal was, and was told that "we now hold all money orders for 2 weeks til they clear". I said that their website didn't say anything about this, and if they were going to hold my money that long, I might have as well have used a regular check and saved the money order fee. She got all snippy with me, and I told them to cancel the order...

They might have decent memory, but their customer relations stink, and they won't be getting any of my money.

 

[Ardan]

Thats really too bad. Yeah I knew what you were mad with and I had heard of the compatibility issues. I never heard from someone about them. When I was upgrading, I didn't have enough money for the ASUS A7N8X that I wanted so I got this KT400-based one and its great. But the thing is that I would have gone with Samsung or Corsair if I did...I really hope Crucial resolves the issues because I always hold them in high respects. This dismays me to hear of this but I will still recommend Crucial to people, unless they're getting an nForce2 board.

I have never used anything but my credit card so I guess I haven't had to deal with the customer relations but I'm sure it is very terrible. I can't believe the whole money order issue! That is horrible and I see why they won't be getting your money. I had an issue, too...it was delayed like 4 days but they said it was because they needed to make more memory or something .

 

[Kevstir]

sorry to here that bud, i think its just the 512 sticks that have the prob , i have 2 256(2700) crucial sticks in my a7n8x and its ran sweet on them since day one( 3 months ago) and full 166 speed hope u get it sorted soon m8

Kevstir

 

[GnomeCop]

I dont like their DDR, but I loved their PC133 back in the day