ColKurtz, I believe I was paraphrasing what the MS rep said about the manufacturers not supplying the install CD's. Like you said, this person was probably misinformed as Microsoft is the reason they only offer "licenses" for pre-installed XP Home, as you made clear, instead of a full OEM install XP Home CD.
I bet Microsoft would prefer vendors to supply a full version of Win XP as a)it's more money for Microsoft, and b)less angry calls from customers like myself.
If you have your XP licence number that came with your box then you CAN get replacement media provided : A) Your box isn't too old (3+ years probably) , B) You're willing to pay a "small" media/handling fee, C) You're polite to them. They get yelled at all day, and are just waitng to f with you if you piss them off. You must treat support folks the same as fast food workers, very respectfully. The downside is too ugly.
a) This is a brand new less than 2 weeks old HP Pavilion a810N AMD64 3300+ 512 mb DDR system.
b) I am willing to pay a small fee. Note: I would have gladly paid extra for the complete package initially for a full version of WinXP if this was made clear it wasn't a full version.
c) I am always polite to them, yet they told me flat out to go to Microsoft if I wanted to purchase a full version of XP.
Having said all this I will return this PC as I don't like the idea of HP pulling a fast one like that. Which vendors actually sells full versions of XP with their systems? I'm not looking for custom builds either I am talking about Dell/Gateway/HP/Compaq/Emachines etc.