Craftsman tool warranty policy

[Nocturnal]

I have five screw drivers, they're all TORX screw drivers that easily get stripped when removing screws from cell phones. I have five of them and would like to get five new ones. Would they be hesitant to give me five new ones at one time or will there usually be no questions asked?

 

You walk in, go to the service counter, and ask for them to be replaced.

 

[Nocturnal]

Even if I have five of them?

 

[amdskip]

Should be no questions asked.

 

[Evadman]

Originally posted by: Nocturnal
Even if I have five of them?

Trust me, they will not care. I usualy save up by busted ones and change them all at once.

 

[Pliablemoose]

Yep, their hand tools are supposed to be lifetime warranty

 

[amdskip]

Did you know that the first Craftsman hand tool we sold back in 1927 is still under warranty today? So are all the hand tools we've sold since. That's what is known as having confidence in our quality. As the Craftsman Unlimited Hand Tool Warranty clearly states... If any Craftsman guaranteed forever hand tool fails to provide complete satisfaction, return it for free repair or replacement. Period.

 

[Evadman]

I took back a 3/8" rathet that I had welded a 7/8" deepwell socket too so I could attach a 3' 1/2" extension. Instant ratcheting breaker bar.

I snapped the internal gears. When I took it back they asked if I would rather have the internals replaced (which they will do in about 5 minutes) or if I wanted a new socket and rathet. They really don't care. It is a freaking Craftsman

 

[Wallydraigle]

You shouldn't have to say anything, just go in and put them on the counter. They won't harrass you or anything.

 

[dman]

It depends if you bought the 'craftsman' version w/ lifetime warranty or the cheap ones... some items (hand tools) they sell do not have the warranty.

BTW, Homedepot will exchange damaged craftsman stuff for the Husky brand also w/ lifetime warranty.

 

[Sketcher]

True -

A couple weeks ago one of our machinists was throwing out some old screwdrivers because the tips were chipped beyond use and they'd just gotten replacements in.

They were Craftsman so I just brought them in to Sears and asked for replacements - which they gave me on the spot w/out even having me sign any paperwork.

Yay me! Free screwdrivers!!

 

[dartworth]

Originally posted by: dman
It depends if you bought the 'craftsman' version w/ lifetime warranty or the cheap ones... some items (hand tools) they sell do not have the warranty.

BTW, Homedepot will exchange damaged craftsman stuff for the Husky brand also w/ lifetime warranty.

If it says Craftsman, then it is a Craftsman.

Sears does have a lower quality line with many of it's tools. Those will just have Sears on them.

 

[Evadman]

Originally posted by: jfano

Originally posted by: dman
It depends if you bought the 'craftsman' version w/ lifetime warranty or the cheap ones... some items (hand tools) they sell do not have the warranty.

BTW, Homedepot will exchange damaged craftsman stuff for the Husky brand also w/ lifetime warranty.

If it says Craftsman, then it is a Craftsman.

Sears does have a lower quality line with many of it's tools. Those will just have Sears on them.

ya, with those you are screwed I have a 4 piece open ended wrench set from the 30's that a customer returned for replacement when I was at Sears Hardware. I bought them from the barrel with my store managers approval. There is nothign wrong with them, they are just older than dirt. They are made out of black iron.

 

[Kelemvor]

Just bring in the bad ones and you should get new ones. Only things they don't do the lifetime warranty on are things like sawblades, and thigns that will wear down with normal use. But any other hand tools should be covered. Doesn't matter how many either.

 

[Evadman]

Originally posted by: FrankyJunior
Just bring in the bad ones and you should get new ones. Only things they don't do the lifetime warranty on are things like sawblades, and thigns that will wear down with normal use. But any other hand tools should be covered. Doesn't matter how many either.

The warranty also excludes things with moving parts. A ratchet is the only exception. This means the "clicker" torque wreches are not covered, but the beam style are.

 

[BlackOmen]

You shouldn't have a problem at all. They've always returned my damaged screwdrivers and everytime I return a screwdriver it was not being used for its intended purpose (prying, bracing, etc) and there's no questions asked.

 

[alkemyst]

ABSOLUTELY any hand tool even if you have 100 1/2" 1/4" drive sockets that are stripped...it will be replaced on the spot (pending inventory).

I have a lot of tools (over 1000 ), I save up my 'bads' so I can travel to Sears and get them all replaced at once.

I have had the same #2 phillips replaced 3 times now in about 10-15 years, it's due again...nothing wrong with the tool of course, just my wear.

This is the same #2 phillips that introduced me to their professional line which works so much better in my hands. I had a normal blue and clear handled craftsman, they didn't have it in stock and gave me the upgraded 'pro'....instant love...I actually came back about 2 or 3 weeks later and bought all new Professional screwdrivers.

The only problem I have found with the warranty is that tools tend to be made more cheaply now...in the 'old' days tools were made to last forever, and the lifetime warranty wasn't to be used. Now tools are made to last the average user's lifetime, and they will gladly replace the tools the hardcore user breaks (for the cheaper replacements).

Still spending a few more bucks on a tool so if it breaks mid-job and I can drive 15 mins to get a new one is great insurance.

Unfortunately their power tools don't have this same warranty....I smoked two of their buffers doing a boat (they were a few years old already and used weekly).

Chris

 

[BadNewsBears]

You can return any hand tool. My dad bought Die Hard work boots in 88 and never bought another pair till 99 when they stopped amking them. Return-Return-Return. My dad has eturned amything and everything (hand tools) to sears, he's a carpenter.