long story ahead...
I have had a cable modem for the past 2 years. I beta tested and had few problems. The service went public and I had a couple of long-term outages (at least 3 12-hr service interruptions). Their track record was not the greatest with me and I spent time on the phone demanding refunds for these outages.
The long outages haven't happened for a long time. I thought the service was excellent. I thought so up until the past 4-5 months. About every 2 hours, I lose my internet connection for 5 seconds. Some may say "big deal." It didn't bother me at first. I thought it was just a technical issue. Day after day it continued. After the fourth day, I called and complained. The tech said that the signal was weak and someone would be sent out to fix it. The tech came out and tweaked the wiring and left.
Shortly after he left, my connection was lost. I called again and explained the details. The tech said he didn't know what the problem was. I brought my modem to the place and exchanged it. I still had problems. This time I kept track of the outages. Every 2 hours the signal was lost. I called and told him that I was losing signal every 2 hours. He said that every two hours the IP is refreshed or resubscribing. I asked if this it is normal to lose the connection. He said no. He told me to lower settings on zone alarm and the problem would stop. It didn't.
I talked to some friends and they have the same problems. One friend has new wiring from his modem to the pole outside, and he still loses his connection.
The other day I was talking to someone and he mentioned this connection loss. He said that Cox purposely does this to stop people from using up bandwith while not at home.
Is this true? I pay for a 24-hour connection and do not get one. Does anyone else have this problem? Should I call tech support and asked if that is their practice?
I have had a cable modem for the past 2 years. I beta tested and had few problems. The service went public and I had a couple of long-term outages (at least 3 12-hr service interruptions). Their track record was not the greatest with me and I spent time on the phone demanding refunds for these outages.
The long outages haven't happened for a long time. I thought the service was excellent. I thought so up until the past 4-5 months. About every 2 hours, I lose my internet connection for 5 seconds. Some may say "big deal." It didn't bother me at first. I thought it was just a technical issue. Day after day it continued. After the fourth day, I called and complained. The tech said that the signal was weak and someone would be sent out to fix it. The tech came out and tweaked the wiring and left.
Shortly after he left, my connection was lost. I called again and explained the details. The tech said he didn't know what the problem was. I brought my modem to the place and exchanged it. I still had problems. This time I kept track of the outages. Every 2 hours the signal was lost. I called and told him that I was losing signal every 2 hours. He said that every two hours the IP is refreshed or resubscribing. I asked if this it is normal to lose the connection. He said no. He told me to lower settings on zone alarm and the problem would stop. It didn't.
I talked to some friends and they have the same problems. One friend has new wiring from his modem to the pole outside, and he still loses his connection.
The other day I was talking to someone and he mentioned this connection loss. He said that Cox purposely does this to stop people from using up bandwith while not at home.
Is this true? I pay for a 24-hour connection and do not get one. Does anyone else have this problem? Should I call tech support and asked if that is their practice?
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