From wiki:
Company quality
During the 1980?s, the concept of ?company quality? with the focus on management and people came to the forefront. It was realised that, if all departments approached quality with an open mind, success was possible if the management led the quality improvement process.
The company-wide quality approach places an emphasis on three aspects :-
1. Elements such as controls, job management, adequate processes, performance and integrity criteria and identification of records
2. Competence such as knowledge, skills, experience, qualifications
3. Soft elements, such as personnel integrity, confidence, organisational culture, motivation, team spirit and quality relationships.