Costco warranty, how does it work?

[JackBurton]

I was shopping around for my HDTV and was shocked that Costco carried it. I've heard a lot about Costco's warranty but I'm not sure of the terms. Can you purchase an extended warranty from them, if so, is it reasonable?

 

[Squisher]

Returns or Exchanges
Costco.com has a 100% guarantee on all of our merchandise. If you are not completely satisfied with your purchase, we offer two convenient return methods. Costco.com refunds include shipping and handling fees.

1. You can return the item to the nearest Costco Wholesale location. To find a location,
please click here.

2. If you are unable to return your order to one of our warehouses, please e-mail us at
customer service. Please include your name, order confirmation number, phone number, and
reason for return. You will be contacted regarding your return within 5 to 7 business days.

Please note, as of November 4th, 2002 , the return policy for all desktop and notebook computers are six months from the date of purchase. Six months after purchase, all computer services and technical support will be subject to the applicable remaining manufacturer?s warranty.


Text

Everything except notebook computers are warrantied forever, I guess.

 

[DeviousTrap]

Originally posted by: Squisher
Returns or Exchanges
Costco.com has a 100% guarantee on all of our merchandise. If you are not completely satisfied with your purchase, we offer two convenient return methods. Costco.com refunds include shipping and handling fees.

1. You can return the item to the nearest Costco Wholesale location. To find a location,
please click here.

2. If you are unable to return your order to one of our warehouses, please e-mail us at
customer service. Please include your name, order confirmation number, phone number, and
reason for return. You will be contacted regarding your return within 5 to 7 business days.

Please note, as of November 4th, 2002 , the return policy for all desktop and notebook computers are six months from the date of purchase. Six months after purchase, all computer services and technical support will be subject to the applicable remaining manufacturer?s warranty.


Text

Everything except notebook computers are warrantied forever, I guess.

Yup, that's basically what it is, but try not to abuse their return policy.

 

[JackBurton]

Originally posted by: DeviousTrap

Originally posted by: Squisher
Returns or Exchanges
Costco.com has a 100% guarantee on all of our merchandise. If you are not completely satisfied with your purchase, we offer two convenient return methods. Costco.com refunds include shipping and handling fees.

1. You can return the item to the nearest Costco Wholesale location. To find a location,
please click here.

2. If you are unable to return your order to one of our warehouses, please e-mail us at
customer service. Please include your name, order confirmation number, phone number, and
reason for return. You will be contacted regarding your return within 5 to 7 business days.

Please note, as of November 4th, 2002 , the return policy for all desktop and notebook computers are six months from the date of purchase. Six months after purchase, all computer services and technical support will be subject to the applicable remaining manufacturer?s warranty.


Text

Everything except notebook computers are warrantied forever, I guess.

Yup, that's basically what it is, but try not to abuse their return policy.

That awesome guys. I thought it was something like that. And hopefully I'll never have to use their return policy. It's just good to know it's there. Especially when purchasing a high end TV.

Thanks guys!

 

[zainali]

yah its pretty good.

one of my friend bought a 61 inch dlp from costco. within a year the bulb went out twice and costco exchanged it without any questions asked both times.

that being said in the recently earnings report costco did not make enough money because too many people were returning expensive electronics. good policy but will probably end soon due to abuse.

 

[Trikat]

I don't understand why Costco still has that stupid return policy around... There are too many people abusing the system and the fact they arn't doing anything about it shows how dumb the management is. I wouldn't buy any Costco stock, if I could, for this reason alone.
People also mention returning items without the retail box or missing accessories...

 

[JJWalker]

I bought a dozen roses for Valentine's Day this past year and they died with 2 days. (yes, I did cut them and put them in water with that little packet of whatever the hell it is) So I called them up and asked if flowers were covered by their warranty. They said 'yes' but not to bring them back, just bring the receipt. Which I did and got a refund.

 

[youppi]

Originally posted by: JJWalker
I bought a dozen roses for Valentine's Day this past year and they died with 2 days. (yes, I did cut them and put them in water with that little packet of whatever the hell it is) So I called them up and asked if flowers were covered by their warranty. They said 'yes' but not to bring them back, just bring the receipt. Which I did and got a refund.

that seems kinda cheap

 

[Babbles]

I love Costco, but alas there is not one in the city I moved to. However as somebody else touched on, their return policy may come back and bite them in the butt. Costco is a great store with killer service, but they won't be that great to anybody if they can't make profit expectations.