Costco Check Out Error

[MotionMan]

So I went to Costco today to buy some breakroom chairs for the employees. These are the LifeTime brand hard plastic/metal chairs which are suppose to be pretty tough. Well, some of my more well rounded employees managed to crack 2 of them, so I had buy some new ones.

Seems to me you should have been able to exchange the broken ones (unless there's a sticker that says "no fat asses."

Anyway, I had 3 of these chairs in my basket during check out and didn't realize the cashier only rung me up for 2 until I got back to the business and looked at the receipt. I'm gonna let customer service know next time I go to Costco (I go weekly for supplies).

What would you do in this situation?

Walk to the out door with a chair, open it and place it near the door, like it was for one of the workers to sit in. Then, enter the store and buy a new chair.

Less hassle that way.

MotionMan

 

[arcenite]

Seems to me you should have been able to exchange the broken ones (unless there's a sticker that says "no fat asses."



Walk to the out door with a chair, open it and place it near the door, like it was for one of the workers to sit in. Then, enter the store and buy a new chair.

Less hassle that way.

MotionMan

LOL... "How the fck did this chair get out here?"

 

[MotionMan]

I do not have a hard and fast rule, but the amount of effort I put into correcting such situations seems to be related to how much is at stake. If we are talking about a $2,000 mistake, I will use a lot of effort to correct the situation. If it is over $5 dollars, I will put forth some effort, but, if rebuffed, I will shrug my shoulders and move on.

I feel morally/ethically OK with those parameters.

MotionMan

 

[MotionMan]

Was at McDonald's the other day, order came to $14.55, i give the clerk a $20.00 bill, she gives me back $10.45. Not paying any attention, i go sit down and eat my food. After i realize she gave me back to much money, i go back to the cashier and try to explain. The manager comes over, looks at the receipt with the clerk.. they both look baffled. She opens the cash draw and hands me another $10.00 bill. At this point, i said fuck it, finished my meal and left.

I probably would have handled that the same way. Not worth further effort given what was at stake.

MotionMan

 

[edro]

My conscience would be clear, but I don't always display the best morals...

On a side note, HOW DID YOU GET PAST COSTCO'S ULTRA SECURITY RECEIPT CHECKER???
That job is worthless.

 

[SandEagle]

don't they check receipt on the way out?

if you feel bad about keeping it and dont want to go through the hassle of returning it, donate it to a school, church, or goodwill

 

[MotionMan]

don't they check receipt on the way out?

if you feel bad about keeping it and dont want to go through the hassle of returning it, donate it to a school, church, or goodwill

Or the checker at the door!

The circular irony would be delicious.

MotionMan

 

[lxskllr]

I probably would have handled that the same way. Not worth further effort given what was at stake.

MotionMan

That comes out of the employee's check though. They worked 2 hours free that day. Sure, you can say their fuckup, their problem, but how many people here directly pay for their mistakes at work?

 

[Jaskalas]

Why is doing the right thing even a question anymore. I'm disappointed at the number of folks who are basically saying fuck it just keep property you didn't pay for...not my problem.

Read this topic, and you'll have it explained to you. This doesn't need to be repeated, but let's make an exception:

I've been burned in this situation before. I accidently left a major chain store without paying for an item. I went back inside to pay for it and was treated like a criminal.

I explained my situation to the guy at the door when I walked back inside (since I was walking back in with an item). Well.... long story short: security got called, I got dragged into some office, the cops got called, and I got banned from the store. I could go into more detail, but I've told the story more times than I'd care to.

That's why you don't go back.

 

[MotionMan]

That comes out of the employee's check though. They worked 2 hours free that day. Sure, you can say their fuckup, their problem, but how many people here directly pay for their mistakes at work?

Blame the manager. $10 is only worth so much of my effort.

MotionMan

 

[Merad]

Sounds like you need to do some CYA. Call, talk to a manager, explain what happened and offer to come in and pay for it. Odds are they'll thank you for calling and tell you to keep it.

 

[Schfifty Five]

Was at McDonald's the other day, order came to $14.55, i give the clerk a $20.00 bill, she gives me back $10.45. Not paying any attention, i go sit down and eat my food. After i realize she gave me back to much money, i go back to the cashier and try to explain. The manager comes over, looks at the receipt with the clerk.. they both look baffled. She opens the cash draw and hands me another $10.00 bill. At this point, i said fuck it, finished my meal and left.

You spend $14.55 for a meal for yourself at McD's? Damn, you probably fat.

 

[abaez]

One day I walked up to an ATM that had like $220 sticking out of the slot.

I looked around (it was decently busy in the daylight) and saw no one so I went inside. Bank said that they couldn't look up who it was, but if no one comes I could keep it. So I waited 15 minutes and no one came so I left and got a burrito.

 

[lxskllr]

Blame the manager. $10 is only worth so much of my effort.

MotionMan

Blaming the manager will work great as long as the manager is more ethical than than you were in the first place. What odds do you think? The amount was $15 btw. ~$5 the first time, and $10 on the "correction". Regardless of what $15 is worth to you, it's worth about 2 hours to that employee. Your entire life is worth a couple drops of piss to Bill Gates. Is it cool if he just takes it?

 

[Perknose]

You spend $14.55 for a meal for yourself at McD's? Damn, you probably fat.

He had to have kids or someone else with him, possibly a hot date from the double-wide on the other side of the park he was trying to impress -- "No dollar menu for us, baby, that's how I roll."

You simply can't spend $14.55 in McDonalds for food for yourself. That's insane on so many levels, including having $14.55 to spend on food and then choosing to go to McDonalds in the first place.

 

[MotionMan]

Blaming the manager will work great as long as the manager is more ethical than than you were in the first place. What odds do you think? The amount was $15 btw. ~$5 the first time, and $10 on the "correction". Regardless of what $15 is worth to you, it's worth about 2 hours to that employee. Your entire life is worth a couple drops of piss to Bill Gates. Is it cool if he just takes it?

In this situation, "I" discovered the mistake, went back to the cashier to try to correct the problem and hit an intelligence roadblock.

Maybe I should take out a pen and easel and start teaching them 1st grade math? Should I call the cops and insist they force the cashier and manager to take back the money?

"I" did the ethical thing and was rebuffed. How is that unethical? How much effort do you think would be appropriate?

Do you think you should use the same amount of effort to return $10 as you would to return $10,000?

MotionMan

 

[Sluggo]

I pulled into Lowe's one day because they had the nearest ATM and I didn't want to drive all over hell's half acre just to get lunch money.

I tried to stick my card into the ATM, but it wouldn't go into the slot. I was exasperated at this point because the delay of finding another ATM meant that I'd be eating McDonald's for lunch.

Then I looked at the screen. It had the bit about, "Would you like to make another transaction?" on the screen. I just shook my head as I backed out of the various options until the ATM spit the card out. I looked at the name on the card, and it was my idiot coworker's idiot brother's card. I was walking up to the customer service desk, whereupon I saw idiot brother flailing his arms around in a panic because he lost his card. I placed it in front of him, shaking my head and walking off without saying a word.

The worst thing about it was that his brother never let me hear the end of me being Mr. Honest ATM Guy. I never escaped this, even on the last day of work. I turned my security badge in to him (he was the security guy), and he shouted out to me, as I was walking out of the building for the last time, "Goodbye, Honest ATM Guy!"

I propose the Mods give you the custom title of "Mr. Honest ATM Guy"

 

[brblx]

you spend $14.55 for a meal for yourself at mcd's? Damn, you probably fat.

one day i walked up to an atm that had like $220 sticking out of the slot.

I looked around (it was decently busy in the daylight) and saw no one so i went inside. Bank said that they couldn't look up who it was, but if no one comes i could keep it. So i waited 15 minutes and no one came so i left and got a burrito.

you bought a $220 burrito?!?

 

[brblx]

In this situation, "I" discovered the mistake, went back to the cashier to try to correct the problem and hit an intelligence roadblock.

Maybe I should take out a pen and easel and start teaching them 1st grade math? Should I call the cops and insist they force the cashier and manager to take back the money?

"I" did the ethical thing and was rebuffed. How is that unethical? How much effort do you think would be appropriate?

Do you think you should use the same amount of effort to return $10 as you would to return $10,000?

MotionMan

i wish to subscribe to your newsletter.

saying it's less ethical because the mistake is more costly to the person who couldn't be bothered to do their job correctly, even when their job doesn't involve math at all, is pretty silly. figuring how much change to give you? i could call that first grade math or something, but that's not a job req, the register tells them that. some even tell what bills to give or autodispense change. all they had to do, at maximum, was count out dollars and get somewhere close with the coins.

while we're at this, fun fact that i've learned- if you go to mcdonalds and, say, just want a cheeseburger and an iced tea (two buck chuck), just pay with a random handful of change. doesn't have to be correct.

i've handed them like a $3-4 stack of quarters from my car before, and all they do is toss it in the drawer. i've been meaning to go back and try paying with a stack of nickels.

 

[feralkid]

One day I walked up to an ATM that had like $220 sticking out of the slot.

I looked around (it was decently busy in the daylight) and saw no one so I went inside. Bank said that they couldn't look up who it was, but if no one comes I could keep it. So I waited 15 minutes and no one came so I left and got a burrito.

You got hosed; no way a burrito should cost $220.

 

[OutHouse]

Eh, not much hassle. I bought a small camper fridge at Wal Mart. Got it home, opened it up and there was an slr camera and a Garmin GPS inside the fridge. I took the whole lot back and the store manager gave me a $25 coupon or something and bought me lunch.

Turned out that a few of the night staff had been stealing the shit of of Wal Mart by packing expensive items into other boxes, then their friends would come in the next morning and buy whatever the Wal Mart worker planted stolen stuff into. They also did the UPC sticker scam which is what got them into the most trouble.

i would not have returned it.

 

[Theb]

My friend needed 100 tiles. He went to Home Depot, looked at the number of tiles in each box and did the math. Each pallet contains 200 tiles, so he needed 1/2 pallet. He found a sales guy and told him he needed 100 tiles, 1/2 pallet.

No, no, no. Explains the sales guy. Each pallet is 100 tiles. You need 1 pallet.

My friend shows him the number of tiles in each box. Shows him the number of boxes in each pallet.

After a little back and forth the sales guy gets mad. "I've been working here for derpty-derp years. I know a thing or two about pallets." My friend decides either he's wrong or he's about to get 100 tiles for free and is sick of arguing.


tl;dr Does anyone want to buy 100 tiles cheap?


*number of tiles is made-up, I don't remember the actual amounts.

 

[zinfamous]

Was at McDonald's the other day, order came to $14.55, i give the clerk a $20.00 bill, she gives me back $10.45. Not paying any attention, i go sit down and eat my food. After i realize she gave me back to much money, i go back to the cashier and try to explain. The manager comes over, looks at the receipt with the clerk.. they both look baffled. She opens the cash draw and hands me another $10.00 bill. At this point, i said fuck it, finished my meal and left.

I need to go make more coffee now, asshole.

 

[dbailey]

If you were a true douchebag you would go get a refund with your receipt for the third chair. haha

 

[alkemyst]

If you were a true douchebag you would go get a refund with your receipt for the third chair. haha

That would be theft!