I agree their cases are very nice, but their C.S. is FAR from top notch, at least their N. American service dept. It consists of one guy, Vincent, and he doesn't return phone messages nor emails. The only way I know this is because I got fed up and went through a different dept. on the phone, who then transferred me to C.S./T.S. and waited on the line until he answered. After the first operator left the line, and we had discussed my issue, I then asked him (Vincent) why no one ever answered the phone messages. He said it was because there was just him, and he couldn't keep up with all the other requests he got. He then had me email him my invoice, etc. for an RMA, and assured me that he would respond to my email. He didn't, and after 2 tries, I called back to Coolermaster and again went through the phone backdoor to get him to answer. Again he assured me he would respond if I emailed him my info. Didn't happen. I finally let my VISA card people handle it, my RMA is on the way at their cost. Times like this make gold/platinum cards invaluable ...