- Jul 11, 2001
I have their support line on autodial on my phone. A machine answers and I have to announce my purpose and I say something and in general it says it will connect me with a representative. I get muzak until a CSR takes the line. Then they say "for security purposes I need to verify your account" and they ask for my name, address and email address. Usually these people are ESL, which doesn't help. I'm wondering why it's so difficult. Don't they have my unblocked phone number right in front of them? I imagine it shows right on their screen as soon as they identify my account. It should show my name, address and email address. Otherwise how can they verify what I'm saying? These people are making me spell out my email address sometimes. Why do they waste a minute or more of your time before you can get to the reason for your call? Is it to discourage customers from calling them?