Originally posted by: mugs
Originally posted by: pcslookout
Originally posted by: mugs
1. Be aware that the 12 year warranty only applies if you buy it new.
2. It's a very good chair. I used to have tremendous back pain from sitting in my old chair. Went away pretty quickly after I got my Aeron, because the Aeron's back and seat are not constrained to a particular angle. Obviously this is a feature you could find in a cheaper chair.
3. Familiarize yourself with the features and upgrades; the chairs that are advertised as "fully loaded" on eBay are generally not "fully loaded." There are two basic models that you'll find at just about every store that sells them. The basic one ($749), and the "highly adjustable" model ($949) that comes with tilt limiter (great feature) and seat angle adjustment. To each you can add different features like upgraded wheels, chrome, lumbar support or PosturFit (which is more adjustable than the regular lumbar support pad).
If you decide to buy one new, consider buying it from a local store where you will probably be able to take it home for a test drive before committing to buying it.
You can do the same thing when buying a brand new Aeron online but instead for free. When you go get one that cost you money out of your pocket if you don't like it and have to bring it back. Not for the chair or tax but it still cost you money.
If you spend nearly $1000 on a chair, do think think the money for gas to get to the store is a big factor?

I went to my local Design Within Reach store, where they were very helpful and I was able to experience much more than I would be able to easily experience from an online store - different brands and models, all in one place. I would have gladly bought my chair (and my wife's) from them, because they provided me with a service that could not be matched. The one thing they could not provide was a chair in a timely fashion - they couldn't promise the model I wanted any sooner than 3 weeks, so I bought it online. I couldn't live with the back pain for another 3 weeks. But if I ever decide to buy another Aeron for my office at work, it'll be at the Design Within Reach store in Princeton.
You mentioned in a previous thread that you bought and returned ~3 different high-end chairs from online companies, and it ended up costing you nothing. I'm sure they really appreciate customers like you. :roll: That's not the way I do things.