computer problem

[DoNotDisturb]

my mom claimed that she idiotically turned off the computer using the power switch instead of shtutting it down. now when it starts up, it gives a BSOD (during OS load under WinXP). The message talks about a:

UNMOUNTABLE_BOOT_VOLUME

is there a way to fix this without losing the info, basically without formatting.

 

[Willoughbyva]

What I would try is booting of the install disk and go to the recovery console and type "fixboot" . I think that is the command. You might need drivers for your ide or scsi controller if xp doesn't have drivers natively. Can she get into safemode?

 

[GlassGhost]

It should be fixable. Here's the article @ microsoft: http://support.microsoft.com/?kbid=297185

Your mom probably fried your FAT/bootsector. Read the article, but here's the breakdown:

"Damaged File System
If the second parameter (0xbbbbbbbb) of the Stop error is 0xC0000032, then the file system is damaged.

If this is the case, restart the computer to the Recovery Console, and then use the chkdsk /r command to repair the volume. After you repair the volume, check your hardware to isolate the cause of the file system damage.

To do this, use the following steps:
Start your computer with the Windows startup disks, or with the Windows CD-ROM if your computer can start from the CD-ROM drive.
When the Welcome to Setup screen appears, press R to select the repair option.
If you have a dual-boot or multiple-boot computer, select the Windows installation that you want to access from the Recovery Console.
Type the administrator password when you are prompted to do so.

NOTE: If no administrator password exists, press ENTER.
At the command prompt, type chkdsk /r, and then press ENTER.
At the command prompt, type exit, and then press ENTER to restart your computer.For additional information about how to use the Recovery Console in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:
314058 Description of the Windows XP Recovery Console

If this procedure does not work, repeat it and use the fixboot command in step 5 instead of the chkdsk /r command. "

 

[DoNotDisturb]

in chkdsk /r

it doesn't work, at 31% it tells me about unrecoverable data

when i do fixboot, it says fixed successfully, but does the same error appears.

 

[DoNotDisturb]

.

 

[DoNotDisturb]

no help whatsoever?

 

[GlassGhost]

Originally posted by: DoNotDisturb
in chkdsk /r

it doesn't work, at 31% it tells me about unrecoverable data

when i do fixboot, it says fixed successfully, but does the same error appears.

There may be physical damage to your hard disk.