computer doesnt detect scanner, can't install

[Keltron]

I am trying to install an HP Scanjet 5100c in my office. none off the computers detects it. i cant install it. i checked the bios and paralle port is enabled i tried ECP and EPP no avail. is my scanner gone bad?. HP no longer support this scaner

thanks

 

[Keltron]

oh dont push it down like that
i really need help on this

 

[Barefoot]

When you plug in the power, try turning the scanner on. If it can't power on (it should, regardless of whether or not it's connected to a computer), then it may have perished. I'm assuming it does turn on, though, so the next step is asking if you've made sure to run the New Hardware Wizard. Sometimes, when a device uses a Parallel port, it doesn't react as it should - PnP. Running the NHW should detect it if you've got it plugged into the computer and turned on. If it doesn't, this still doesn't mean that it's bad. I have an Epson 660 Inkjet, and I've had times where the PnP won't detect it, the NHW won't detect it, but if I just install the drivers and print something, it works like a jiffy. So maybe you should try and install the drivers and software and then try and scan something. You might be surprised

 

[Keltron]

i t does power on, and hardware wizard doesn't help either. i 'll try just installing the driver let's see what happens. i'll post the results

 

[Keltron]

thanks for the tip barefoot. i downlaoded and installed the precision scan software from HP website. i had to install it b4 connecting the scanner. apparently its no pnp. everything works fine now