First, I agree that is an outrageous charge for "just" the Blaster update.
But:
(1) Isn't that CompUSAs default service charge for any computer work?
($50/hr with a 2 hour minimum?)
If you've looked at the average users system...
(the ones who not only don't understand windows update; but who haven't done a chkdsk or defrag since
they first bought the machine, and who think that installing Gator is a good way to surf the web...)
...then you might think that taking an extra hour to do basic maintenance is a necessary evil before you
can even be sure any patches you apply are going to make a difference to the overall stability (or instability)
of the computer.
(2) Even if they did were just telling people to just goto windowsupdate, half of those people would be dragging
thier computers in anyway, on the assumption that compusa's staff are better connected, equipped, and knowledgeable to apply that patch and others to thier systems.
(3) As chocoruacal points out, having a banner telling poeple to go somewhere else for help doesn't do much to
get people into the stores.
Although, if they were smart, they'd have set up a special update area, where they only charge like 25 bucks
to do patches (if thats all that is needed), just to get lots of people into the store where they can see all the
other "sale" items and new software/hardware on the shelves.