Hello...i am very very angry right now about the experience I just had at the Fair Lakes, VA CompUSA. This is in regard to Best Buy's TDK 24x10x40 for $59.97.
Two days ago I go into CompUSA with a print out of the pricetag from Best Buy for $59.97. I show it to the guy at CompUSA, he calls Best Buy...the idiots at Best Buy tell him it's $130. So I ask him to call another best buy, and they tell him it's $80. I talk to the manager, and he won't honor the price unless someone from best buy tells him it's $59.97. So I leave the store.
Today I find the receipt for the drive at best buy for $59.97 from the Louisville, Kentucky store. I print this out and take it to CompUSA. The manager says that he can't honor it because he only honors the price of local stores. If I show him that that's the price at a local Best Buy (either the Fair Lakes or Reston location) then he'll honor it.
So I go to a local best buy. A very high person at that store prints me the info about the pricing on the TDK drive. This shows all promotions, current, and previous prices on the drive. He wasn't supposed to print it for me but since I knew him he did it for me..and told me never to bring it into a best buy. I take this pricing print out, that shows the drive was $59.97 from 1/6 to 1/7, to CompUSA and say "Now I have proof that this was the price at a local Best Buy". So what do they do? THEY CALL THE BEST BUY....i just got them even better proof! Best Buy tells them the price is $130 before rebate. The manager says he won't honor the price match.
I go into the manager's office to talk to him. He tells me he can't match it because on the phone best buy is telling him it's $130. I say "that's true, because this was the price yesterday and the day before that. I came here 2 days ago and talked to you to get a price match for $59.97, and here I have proof showing that this was the price when i came in." He said he can only go by what the people from best buy tell him on the phone...well, they were obviously WRONG ..or, they could have told him that the price was $59.97..how am I supposed to know? I explained this to him and he got annoyed and told me to get out of his office. So I leave the store. I come back a minute later after I realized what a jerk this guy was to me.
I explain to him that I was there 2 days ago and should have gotten the price match then, and I would like to see a copy of the store's policy and price match policy. He says he doesn't have it, and he makes up the policy and that means I lose. and then he says "oh wait, you're already a loser anyway. now get out of my store" I explain to him that myself and my parents have spent at least $10000 at your store, why do you want to lose business over this? You're lying and going against your PM policy just because you don't like Best Buy's price. So he calls the police, and I leave.
I'm very annoyed about this. I have NEVER been treated this way by a manager, this guy is a complete jerk. I'd like everyone on AT, on behalf of hot deals and keeping them alive, to call the Regional Manager and complain about this manager.
BAD MANAGER'S NAME: Don Engel
HIS STORE: Fair Lakes, Fairfax, VA
REGIONAL MANAGER: 1-800-210-1402 (Carin Falconer) -- not there today, so call this guy:
REGIONAL OPERATIONS MANAGER: (410) 953-8025
Thank You..please just take a minute and call! This guy is a disgrace. Make PMing in the NOVA area a little easier by complaining on him
Two days ago I go into CompUSA with a print out of the pricetag from Best Buy for $59.97. I show it to the guy at CompUSA, he calls Best Buy...the idiots at Best Buy tell him it's $130. So I ask him to call another best buy, and they tell him it's $80. I talk to the manager, and he won't honor the price unless someone from best buy tells him it's $59.97. So I leave the store.
Today I find the receipt for the drive at best buy for $59.97 from the Louisville, Kentucky store. I print this out and take it to CompUSA. The manager says that he can't honor it because he only honors the price of local stores. If I show him that that's the price at a local Best Buy (either the Fair Lakes or Reston location) then he'll honor it.
So I go to a local best buy. A very high person at that store prints me the info about the pricing on the TDK drive. This shows all promotions, current, and previous prices on the drive. He wasn't supposed to print it for me but since I knew him he did it for me..and told me never to bring it into a best buy. I take this pricing print out, that shows the drive was $59.97 from 1/6 to 1/7, to CompUSA and say "Now I have proof that this was the price at a local Best Buy". So what do they do? THEY CALL THE BEST BUY....i just got them even better proof! Best Buy tells them the price is $130 before rebate. The manager says he won't honor the price match.
I go into the manager's office to talk to him. He tells me he can't match it because on the phone best buy is telling him it's $130. I say "that's true, because this was the price yesterday and the day before that. I came here 2 days ago and talked to you to get a price match for $59.97, and here I have proof showing that this was the price when i came in." He said he can only go by what the people from best buy tell him on the phone...well, they were obviously WRONG ..or, they could have told him that the price was $59.97..how am I supposed to know? I explained this to him and he got annoyed and told me to get out of his office. So I leave the store. I come back a minute later after I realized what a jerk this guy was to me.
I explain to him that I was there 2 days ago and should have gotten the price match then, and I would like to see a copy of the store's policy and price match policy. He says he doesn't have it, and he makes up the policy and that means I lose. and then he says "oh wait, you're already a loser anyway. now get out of my store" I explain to him that myself and my parents have spent at least $10000 at your store, why do you want to lose business over this? You're lying and going against your PM policy just because you don't like Best Buy's price. So he calls the police, and I leave.
I'm very annoyed about this. I have NEVER been treated this way by a manager, this guy is a complete jerk. I'd like everyone on AT, on behalf of hot deals and keeping them alive, to call the Regional Manager and complain about this manager.
BAD MANAGER'S NAME: Don Engel
HIS STORE: Fair Lakes, Fairfax, VA
REGIONAL MANAGER: 1-800-210-1402 (Carin Falconer) -- not there today, so call this guy:
REGIONAL OPERATIONS MANAGER: (410) 953-8025
Thank You..please just take a minute and call! This guy is a disgrace. Make PMing in the NOVA area a little easier by complaining on him
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