Component return rates (storage)

[thelastjuju]

How would you like to buy a ticket on an airline where 8% of their planes crash? What more do you want?

Or another way of putting it:

How would you like to buy a ticket on an airline where between 7 to 8 TIMES AS MANY of their planes crash in comparison to the rest of the airliners? 😱

See, what makes OCZ's record so piss poor is how badly they fair RELATIVE to their competitors.

 

[Diogenes2]

From the article ?

[FONT=Arial, Helvetica]Under what conditions is a part declared as defective by this etailer? There are two possible cases: either the technician considers the exchange of information with the client (type of problem, cross testing) sufficient to declare that the product isn’t working, or there’s a question mark over the component and the etailer tests it to check if it’s working or not. [/FONT]

So, the e-tailer take the customers word that it's defective ?


Can't get more reliable than that ....

 

[Coup27]

Thats not what the quote says. The quote says

[FONT=Arial, Helvetica]either the technician considers the exchange of information with the client (type of problem, cross testing) sufficient to declare that the product isn’t working
[/FONT]

Meaning that experienced users who know how to fault find and diagnose a problem can send in all of the testing they have done and if the etailer feels it is sufficient to determine that it is broken then it will be declared broken. The etailer may not have access to any additional equipment than a power user. I find this quite refreshing as a power user myself I get sick and tired with stage 1 of any fault being for the supplier's technical support to spend 2 hours sending me through multiple stages of testings to then spend 5 minutes looking at their own shit and find the problem.

 

[Blain]

Do you know what "large French etailer" all this return data with subsequent conclusions are coming from?

 

[Diogenes2]

..
Meaning that experienced users who know how to fault find and diagnose a problem can send in all of the testing they have done and if the etailer feels it is sufficient to determine that it is broken then it will be declared broken....

It still means they are taking the users word for it, and making a judgement call on the users expertise..

' Expert ' users are the ones who are good at making shit up, to return stuff they don't want..

 

[Eug]

Doesn't really matter. Many such returns are likely due to incompatibilities and weird bugs that cannot be easily replicated on the PCs that just might happen to be the technicians lab. However, if the issue exists for the user, it exists for the user, and the item gets returned.

I've encountered that very scenario myself a few times. Some peripheral I buy works perfectly with one machine, but not in another. It's not that it's broken, but that I get weird behaviour. So I return it and get a different brand and it works perfectly in both machines.

BTW, in my experience the former behaviour is more common with the cheap no-name stuff... which is why I tend to shy away from the cheap no-name stuff these days. OCZ isn't no-name, but may as well be.

 

[BFG10K]

And to be fair, you might compare SSD return rate to that of 10k or 15k RPM drives, for example. Or compare SSD failure rate to failure rate of a 4 disk RAID 0 array. For the performance they offer, SSD reliability is pretty impressive, especially for brands like Intel/Crucial/Samsung that tend to be more reliable than single HDDs and much much more reliable than RAID arrays with multiple disks that still can't keep up with the IOPS SSD is capable of.

The reverse equally applies for capacity, though. I need six 512MB SSDs to match the capacity of a single 3TB HDD. If I need to return any of those SSDs, that causes the whole thing to fail because I can’t get 3TB anymore.

And if an SSD costs 77c per GB while the HDD costs 6c, you’re looking at $180 vs $2394.

Those SSD results are actually very poor. With no moving parts and such a huge premium over mechanical HDDs, they should be light years better. Yet their return rates are actually worse on average.