Had a tech in today trying to fix my intermittent DSL outage problem (on random basis could not get connected to the Internet from 9 to midnight - all other hours it worked like a champ) - think that it was a traffic/bandwidth problem.
In the process of troubleshooting the DSL problem the tech changed my telephone wall jack. He did his testing from the telephone box outback (whatever the initials are for that box) and said that all was good with DSL and he left before actually testing to see if computer could connect to the Internet thru the modem. I tried after he left and could not get connection.
Got him to come back and after some more changes on the outside box, still could not get computer to connect.
He then changed/replaced the telephone patch cord between the wall jack and modem and everything connected fine with new cord.
So, my question is, is it true that different telephone wall jacks require different telephone patch cords, i.e. are not all telephone jacks and patch cords universally compatible ? Would seem not, just wanted to ask.
And yes, the original patch cord was the one that came with the modem.
Thanks.
In the process of troubleshooting the DSL problem the tech changed my telephone wall jack. He did his testing from the telephone box outback (whatever the initials are for that box) and said that all was good with DSL and he left before actually testing to see if computer could connect to the Internet thru the modem. I tried after he left and could not get connection.
Got him to come back and after some more changes on the outside box, still could not get computer to connect.
He then changed/replaced the telephone patch cord between the wall jack and modem and everything connected fine with new cord.
So, my question is, is it true that different telephone wall jacks require different telephone patch cords, i.e. are not all telephone jacks and patch cords universally compatible ? Would seem not, just wanted to ask.
And yes, the original patch cord was the one that came with the modem.
Thanks.