I know enough to know that I know very little about it. However, Compaq does have ActiveAnswers on their site, which I believe is a forum that Compaq personnel post answers to. As I recall, they said to expect answers within 3 days.
Hey, how bout letting me know if it works for you.....ActiveAnswers that is. I think you just register. I did, and verified that would not keep other people from my company from registering. I've got some warnings that won't go away that I've gotta dig into.
--Randy