<< Thanks so much for writing and giving us the opportunity to address your
concerns. I'm really sorry that the presence of our software on your computer
came as a surprise to you. However, it is absolutely impossible to install our
software, or any other Active X control without asking the user's permission,
provided you have not altered your computer's default security settings. If it
appeared to do so, it means (at least in all the cases that we have seen to date)
that your Internet Explorer security settings are set to some form of "pre-accept".
Please give me a chance to explain a little more. Normally when you visit a
Website that hosts our technology an installation window (a Verisign box) will
pop up and ask you if you would like to download the software. This window
contains a hyperlink to a page which gives a concise description of our product,
and contains links to our Website and our privacy policy for users who would like
additional details.In addition the installation window's default is set to "no" and
you have to explicitly click on "yes" for the software to install. It sounds like you
never saw this box. If this is the case, you should check your IE security. It is
most likely set to "Low". If it is set to "Low" then you have by default accepted
any and all software (not just ours) from any Website you visit. I would
recommend that you check these settings so that you can prevent "surprises"
such as this from occurring in the future. Here are four places where you should
check:
1) In IE, under Tools -> Internet Options,
Select the Security tab. There will be a slider
which changes Security level for this zone.
This should be set to Medium or higher. Low will
allow downloads without your permission.
And
2) In IE, under Tools -> Internet Options,
Select the Security tab. There will be a
Custom Level button. When you select it
there will be a number of radio buttons to select.
The top one (Download Signed Active X Controls)
should be set to Prompt (not Enable).
And
3) In IE, under Tools -> Internet Options,
Select the Security tab. There will be a green check with "Trusted Sites"
Select that, and then the Sites button.
In the Websites field you will be able to see all of the sites you
have selected as "Trusted". The site from which you installed may be here.
And finally,
4) In IE, under Tools -> Internet Options,
Select the Content tab.
Click the Publishers button in the Certificates area.
Check to be sure that Comet or the site downloaded from are not located here.
Again, we truly do not want to force software on anyone. If you don't want the
Comet Cursor, it can be easily removed using Windows' Add/Remove Programs feature. Simply go to your Start menu --> settings --> control panel --> Add/Remove. Select all entries under "Comet" (a few versions are listed under "The Comet Cursor"
. Just a tip for the future -- this is the first place you should check if you ever want to remove any software from your machine. If you have any problems with this method (sometimes people damage the uninstaller by trying to manually delete files) we have also built a cleaner program. Please go to http://www.cometsystems.com/what/cleaner.shtml and follow the instructions.
Please contact me again directly if I have not fully addressed the issue to your satisfaction or if you have additional questions, concerns or trouble uninstalling our software.
.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.
James Gerber
Comet Systems Inc.
Technical Support Coordinator
support@cometsystems.com
Comet Systems -- The Cursor Changing People
`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´
>-----Original Message-----
>From: urban.tech@home.com[urban.tech@home.com]
>Date: Wednesday, December 27, 2000 10:34 PM
>To: genesis@cometsystems.com[genesis@cometsystems.com]
>Subject: CC2.0 Download Site User Help Feedback
>
>
>message send on Wednesday, December 27, 2000 at 22:38:26.
>
>Please, this comet cursor program on websites is installing it self on
>to other computers with the oweners knowledge. I think it's stupid, so
>stop it.
>
>SERVER_SOFTWARE:
>Microsoft-IIS/4.0
>
>INSTANCE_ID:
>9
>
>GATEWAY_INTERFACE:
>CGI/1.1
>
>REMOTE_ADDR:
>24.21.11.101
>
>oneX_ver:
>not_installed_or_js_off
>
>INSTANCE_META_PATH:
>/LM/W3SVC/9
>
>js_enabled:
>true
>
>iexplore:
>script_failure_or_not_applicable
>
>current_version:
>script_failure_or_not_installed
>
>REQUEST_METHOD:
>POST
>
>page_time:
>not_yet_determined_or_not_applicable
>
>problem_referrer:
>not_yet_determined_or_not_applicable
>
>HTTP_ACCEPT:
>image/gif, image/x-xbitmap, image/jpeg, image/pjpeg,
>application/vnd.ms-powerpoint, application/vnd.ms-excel,
>application/msword, application/x-gsarcade-launch, */*
>
>cid:
>script_failure_or_not_applicable
>
>explorer:
>script_failure_or_not_applicable
>
>HTTP_ACCEPT_LANGUAGE:
>en-us
>
>HTTPS:
>off
>
>cometdll:
>script_failure_or_not_applicablee
>
>HTTP_ACCEPT_ENCODING:
>gzip, deflate
>
>mshtml:
>script_failure_or_not_applicable
>
>SERVER_NAME:
>cometcursor.cometsystems.com
>
>ALL_HTTP:
>HTTP_ACCEPT:image/gif, image/x-xbitmap, image/jpeg, image/pjpeg,
>application/vnd.ms-powerpoint, application/vnd.ms-excel,
>application/msword, application/x-gsarcade-launch, */*
>HTTP_ACCEPT_LANGUAGE:en-us
>HTTP_CONNECTION:Keep-Alive
>HTTP_HOST:cometcursor.cometsystems.com
>HTTP_REFERER:http://cometcursor.cometsystems.com/
>HTTP_USER_AGENT:Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0)
>HTTP_COOKIE:ASPSESSIONIDGQQQGGAO=APDGPBPDODGGMAGBPIGJDCNB
>HTTP_CONTENT_LENGTH:678
>HTTP_CONTENT_TYPE:application/x-www-form-urlencoded
>HTTP_ACCEPT_ENCODING:gzip, deflate
>
>
>cslog:
>script_failure_or_not_applicable
>
>shlwapi:
>script_failure_or_not_applicable
>
>HTTP_CONTENT_TYPE:
>application/x-www-form-urlencoded
>
>HTTP_CONTENT_LENGTH:
>678
>
>SERVER_PORT:
>80
>
>urlmon:
>script_failure_or_not_applicable
>
>PATH_TRANSLATED:
>D:\cometcursor-site\help_problem.asp
>
>ALL_RAW:
>Accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg,
>application/vnd.ms-powerpoint, application/vnd.ms-excel,
>application/msword, application/x-gsarcade-launch, */*
>Accept-Language: en-us
>Connection: Keep-Alive
>Host: cometcursor.cometsystems.com
>Referer: http://cometcursor.cometsystems.com/
>User-Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0)
>Cookie: ASPSESSIONIDGQQQGGAO=APDGPBPDODGGMAGBPIGJDCNB
>Content-Length: 678
>Content-Type: application/x-www-form-urlencoded
>Accept-Encoding: gzip, deflate
>
>
>LOCAL_ADDR:
>208.178.50.232
>
>version:
>script_failure_or_not_applicable
>
>timeout:
>not_yet_determined_or_not_applicable
>
>SERVER_PROTOCOL:
>HTTP/1.1
>
>REMOTE_HOST:
>24.21.11.101
>
>APPL_MD_PATH:
>/LM/W3SVC/9/Root
>
>HTTP_REFERER:
>http://cometcursor.cometsystems.com/
>
>HTTP_USER_AGENT:
>Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0)
>
>HTTP_CONNECTION:
>Keep-Alive
>
>URL:
>/help_problem.asp
>
>SCRIPT_NAME:
>/help_problem.asp
>
>APPL_PHYSICAL_PATH:
>D:\cometcursor-site\
>
>PATH_INFO:
>/help_problem.asp
>
>HTTP_COOKIE:
>ASPSESSIONIDGQQQGGAO=APDGPBPDODGGMAGBPIGJDCNB
>
>CONTENT_TYPE:
>application/x-www-form-urlencoded
>
>CONTENT_LENGTH:
>678
>
>already_installed_with:
>script_failure_or_not_already_installed
>
>HTTP_HOST:
>cometcursor.cometsystems.com >>
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