Un-freakin-believable. I just spent over 2 hours on the phone with Comcast trying to get this situation worked out.
Here's how the story goes:
My brother and I lived together here in Santa Fe. The cable was in my name.
In September, my fiancee and I moved out. Naturally, I transferred the cable to our new place. Around the beginning of October, we realized that even though the price was right, the place was just too small and not going to work. So we found another place to live.
Here's where things go downhill, apparently. In that time, my brother had started service in his name at my old address. When I called to have my service transferred again, they transferred his new account to my new address.
I got my bill, went WTF?, and gave them a call. 2 hours and 15 minutes, and 6 people later, I think it's kinda mostly fixed.
They said they couldn't fix my brothers end of it because I'm not authorized access on the account. Total bullshit, considering that I somehow managed to transfer his new account to my new address.:biggrin: The reason being it had been physically disconnected. No shit?
I can't even begin to tell you how frustrating it was to have to explain the whole story to every new person I talked to...again. It probably took 20 minutes for each person to get their heads wrapped around it each time. Apparently it involves some 5 different account numbers. Yeah. Apparently it's customary for them to change your account number even when you just transfer service. How convoluted is that? WTF?
It would be nice to get something out of this mess. My brother should be able to for sure - his service was shut off because of their brain-dead mistake.
Anyone work for or has worked for Comcast ever heard of any nonsense like this? Christ.
Cliffs:
1) Roommated with brother
2) Fiancee and I move
3) Had Comcast Service Transferred
4) Moved again
5) Had service transferred again
6) Comcast transfers brother's new service to my new address
7) Hilarity ensues... kinda.
Here's how the story goes:
My brother and I lived together here in Santa Fe. The cable was in my name.
In September, my fiancee and I moved out. Naturally, I transferred the cable to our new place. Around the beginning of October, we realized that even though the price was right, the place was just too small and not going to work. So we found another place to live.
Here's where things go downhill, apparently. In that time, my brother had started service in his name at my old address. When I called to have my service transferred again, they transferred his new account to my new address.
I got my bill, went WTF?, and gave them a call. 2 hours and 15 minutes, and 6 people later, I think it's kinda mostly fixed.
They said they couldn't fix my brothers end of it because I'm not authorized access on the account.
Total bullshit, considering that I somehow managed to transfer his new account to my new address.:biggrin: The reason being it had been physically disconnected. No shit?I can't even begin to tell you how frustrating it was to have to explain the whole story to every new person I talked to...again. It probably took 20 minutes for each person to get their heads wrapped around it each time. Apparently it involves some 5 different account numbers. Yeah. Apparently it's customary for them to change your account number even when you just transfer service. How convoluted is that? WTF?
It would be nice to get something out of this mess. My brother should be able to for sure - his service was shut off because of their brain-dead mistake.
Anyone work for or has worked for Comcast ever heard of any nonsense like this? Christ.
Cliffs:
1) Roommated with brother
2) Fiancee and I move
3) Had Comcast Service Transferred
4) Moved again
5) Had service transferred again
6) Comcast transfers brother's new service to my new address
7) Hilarity ensues... kinda.
Last edited:
Facebook
Twitter