Comcast screws me again

[Jaiguru]

This morning, coincidently the morning I have a Comcast tech come out to my house to replace my digital box, Comcast has put in to effect a new service charge. If you have anything wrong with your digital box whether it be their fault or yours, in my case theirs, they're gonna hit you with a $39.95 charge per box to replace it.

If you choose not to pay that fee you have the option to subscribe to their new service plan which is $2.99 a month. It does include replacement of all digital boxes if problems occur and various other technical problems.

The problem that I have is that I had them come out today to fix their problem of giving me a faulty digital box and now I either have to pay them $40 to replace it or sign up for some service plan that I don't want. Also, the box they replaced my old one with won't even broadcast my HD channels in 1080i like it's supposed to.

Good thing I signed up for the service plan! Otherwise I'd have to pay them $40 to come and replace this one. :roll:

How's Direct TV?

 

[FoBoT]

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

 

[Jaiguru]

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

 

[Anubis]

ITS COMCASTIC!!!

 

[Goosemaster]

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

 

[PingSpike]

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

Satalite packages are pretty cheap...and my comcast bill kept growing while I had them. How much would it cost just for the internet?

 

[miri]

is there a office nearby? do they still charge if you goto the office and swap boxes there?

 

[HannibalX]

Wow that is just silly. All "service" should be included in the monthly bill.

Ridonkulous...

 

[FoBoT]

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

then just pay them the $2.99/month
think of it as inflation

 

[Vette73]

Originally posted by: miri
is there a office nearby? do they still charge if you goto the office and swap boxes there?

Thats what I was thinking. Maybe the charge is for them to change it for you, not to replace the box.

 

[Jaiguru]

The technician himself mentioned I'd be better off with Satellite. That's so bad.

He was also cool enough to print me off a copy of the service plan guide that he recieved this morning. They were even given a Sample Script.

"Mr. Smith, as you were previously informed, unless I fond the problem to be outside of the house, you will be charged $31.80 for this visit. However, I can waive this charge for you today by signing you up for our Service Protection Plan which is only $2.99 per month and will cover today's visit as well as any future visits."

 

[Jaiguru]

Originally posted by: FoBoT

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

then just pay them the $2.99/month
think of it as inflation

I signed up for it.

 

[Jaiguru]

Originally posted by: miri
do they still charge if you goto the office and swap boxes there?

No clue. I'll have to call and ask.

 

[PingSpike]

When can you cancel the service plan after signing up? I'll assume you can't just get one months worth to resolve the issue.

 

[FoBoT]

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

then just pay them the $2.99/month
think of it as inflation

I signed up for it.

so, what are we talking aboot here? you already did it. your options are limited

:wine:

 

[Wonderful Pork]

when i got an HDTV and tried to upgrade to the HD box they kept messing up my account. Each time they "fixed" it there was an additional $2.50 "service upgrade" charge! They ended up trying to get me to pay $20 in fees because THEY kept messing up the account.

 

[Scarpozzi]

I have direct tv and use Comcast for local TV and internet...that's it. So my bill is $51 a month from Comcast. I don't have to worry about boxes or anything else because it's standard cable.

 

[Jaiguru]

Originally posted by: FoBoT

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

then just pay them the $2.99/month
think of it as inflation

I signed up for it.

so, what are we talking aboot here? you already did it. your options are limited

:wine:

Not considering any options here. Just trying to let people know about this before they have someone come out to their house to replace a faulty digital box and get charged $40.

They failed to let me know anything about this before I scheduled the tech to come out and replace it. I pretty much had no other option but to sign up for the plan.

 

[zoiks]

I wouldn't pay the friggin 2.99 service fee. Why the fuck would I want to pay Comcast to fix/replace their own equipment.

 

[imported_weadjust]

Sign up for the $2.99 service plan, then call them everyday to come over and turn on your TV.

 

[Rage187]

Originally posted by: Goosemaster

Originally posted by: Jaiguru

Originally posted by: FoBoT

Originally posted by: Jaiguru
How's Direct TV?

yeah, just switch to satellite TV if you don't use them for internet

I do use them for internet.

I have directv and comcast internet, whats the issue? I used to have comcrap for cable as well but got tired of paying $200 a month.

 

[tw1164]

Cable is the biggest scam, ugh

 

[Jaiguru]

Originally posted by: weadjust
Sign up for the $2.99 service plan, then call them everyday to come over and turn on your TV.

I already signed up for the plan and I have them coming out tomorrow to replace the faulty digital box they gave me today.

 

[rh71]

score one for competition.

 

[OutHouse]

how much is your bill monthly?